topic Why am I not receiving alert by mail even though I've configured correctly? in Alerting

Why am I not receiving alert by mail even though I've configured correctly?

hichem_khalfi — Tue, 02 Aug 2022 15:22:59 GMT

helllo

I can't receive an email alert despite having configured it correctly
the alert is launched on the portal indicating the outcome but the email is absent

1- mail serer configuration!
smptm.gmail.com: 587
I added a gmail address with password

2-alert configuration:
I put a destination address: I put an outlook address

please help me to fix it

Re: alert by mail

richgalloway — Tue, 02 Aug 2022 15:08:51 GMT

First, verify the email setup is truly correct. "smptvm.gmail.com: 587" looks incorrect to me.

Next, check index=_internal for "sendemail" messages. These will verify the messages were handed off to the SMTP server or give an error explaining why they couldn't be handed off.

Finally, if the messages were successfully delivered to the SMTP server, contact your email admin to determine what your mail server(s) did with it.

Re: Why am I not receiving alert by mail even though I've configured correctly?

hichem_khalfi — Wed, 03 Aug 2022 07:24:56 GMT

hi @richgalloway

1- i'm using smtp.gmail.com:587 is correct or no ????

2- what command should i use to verify sending mail ??? sorry i d'ont know it , just i write index=_internal ???

Re: Why am I not receiving alert by mail even though I've configured correctly?

richgalloway — Wed, 03 Aug 2022 13:32:08 GMT

1. That setting looks better.

2. It's a simple search for "sendemail" in the _internal index.

index=_internal "sendemail"

Re: Why am I not receiving alert by mail even though I've configured correctly?

hichem_khalfi — Wed, 03 Aug 2022 19:05:45 GMT

Hi @richgalloway

Bad username and password

it's a password problem but I have a problem:

my password is made up of 9 syllables

example: 123456789

on the other hand I notice that the registered password is composed of only 6 syllables because there are 6 stars (******), I tried to delete all the registered passwords but always the same problem