topic Re: Alert not loading in Alerting

Alert not loading- what does this mean?

So76 — Wed, 23 Feb 2022 16:27:26 GMT

I am new to splunk. So I got this message that is attached when I click a link

(|loadjob scheduler__hgt2_c3BsdW5rX2ludGVybmFsX21ldHJpY3M__RMD5c1adf444890fb9a1_at_1645171200_579 | head 1 | tail 1)

index=*** sourcetype=***:channel:threats* tag=malware threatInfo.analystVerdict=undefined threatInfo.incidentStatus=unresolved threatInfo.mitigationStatus=mitigated | table _time action dest user signature file_name version description

Saved Search [Detections Handled by SentinelOne]: number of events (1)

I get the attached message.

Can anyone explain how to resolve this?

Re: Alert not loading

tshah-splunk — Wed, 23 Feb 2022 02:33:31 GMT

Hey @So76,

You can open the Job inspector and see what exactly is the error and why is the scheduled search results not loading. Open the search.log from the Job Inspector page and search for the "ERROR" keyword. You will be able to identify the reason for not displaying the results.

Re: Alert not loading

SanjayReddy — Wed, 23 Feb 2022 05:33:13 GMT

hi @So76

1. Job that you are trying to access , is still available or expired ? you can check for expiry date from searches, reports and alerts, please find following example screenshot
SanjayReddy_0-1645593835076.png

2. do you have required access to view the data for that report/alert , did you able to view it under search reports alerts?

3. alternately you can directly access search results of report/alert by going to search reports alerts

SanjayReddy_4-1645594212629.png
searching the for required alert/report name and click view recent

SanjayReddy_2-1645594009922.png

and click on name to view the result

SanjayReddy_0-1645593835076.png

Re: Alert not loading

So76 — Mon, 28 Feb 2022 14:06:59 GMT

Was helpful, will escalate with splunk support to fix it