https://community.splunk.com/t5/Splunk-Enterprise-Security/Splunk-Add-on-for-ServiceNow-configuration/m-p/398063#M4449 <P>Morning! <BR /> Looking for some assistance with an error that I am receiving when I try and configure the Splunk add-on for ServiceNow from Splunk base. <BR /> When setting up the "ServiceNow account" information - Add ServiceNow Account in the Splunk Web interface, I receive the following error. <BR /> ERROR: Unable to reach server at <A href="https://InstanceName.service-now.com" target="_blank">https://InstanceName.service-now.com</A>. Check configurations and network settings.</P> <P>Account has been created in ServiceNow with the following roles <BR /> import_transformer, rest_api_explorer, sn_sec_splunk_v2.api_account_access, sn_si.analyst, sn_si.integration_user, soap</P> <P>URL has been verified as the "Base URL" to the instance <BR /> User name and password have been verified by the ServiceNow team. Password has been reset and retested as well to ensure accuracy </P> <P><IMG src="https://community.splunk.com/storage/temp/273214-splunk-error-2.png" alt="alt text" /></P> Wed, 30 Sep 2020 01:23:22 GMT pslattery23 2020-09-30T01:23:22Z https://community.splunk.com/t5/Splunk-Enterprise-Security/Splunk-Add-on-for-ServiceNow-configuration/m-p/398063#M4449 <P>Morning! <BR /> Looking for some assistance with an error that I am receiving when I try and configure the Splunk add-on for ServiceNow from Splunk base. <BR /> When setting up the "ServiceNow account" information - Add ServiceNow Account in the Splunk Web interface, I receive the following error. <BR /> ERROR: Unable to reach server at <A href="https://InstanceName.service-now.com" target="_blank">https://InstanceName.service-now.com</A>. Check configurations and network settings.</P> <P>Account has been created in ServiceNow with the following roles <BR /> import_transformer, rest_api_explorer, sn_sec_splunk_v2.api_account_access, sn_si.analyst, sn_si.integration_user, soap</P> <P>URL has been verified as the "Base URL" to the instance <BR /> User name and password have been verified by the ServiceNow team. Password has been reset and retested as well to ensure accuracy </P> <P><IMG src="https://community.splunk.com/storage/temp/273214-splunk-error-2.png" alt="alt text" /></P> Wed, 30 Sep 2020 01:23:22 GMT https://community.splunk.com/t5/Splunk-Enterprise-Security/Splunk-Add-on-for-ServiceNow-configuration/m-p/398063#M4449 pslattery23 2020-09-30T01:23:22Z https://community.splunk.com/t5/Splunk-Enterprise-Security/Splunk-Add-on-for-ServiceNow-configuration/m-p/398064#M4450 <P>Make sure you have not configured any proxy settings. Try to ping the URL if it accessible or not from the server you are trying to configure.</P> Thu, 31 Oct 2019 11:24:37 GMT https://community.splunk.com/t5/Splunk-Enterprise-Security/Splunk-Add-on-for-ServiceNow-configuration/m-p/398064#M4450 hkubavat_splunk 2019-10-31T11:24:37Z https://community.splunk.com/t5/Splunk-Enterprise-Security/Splunk-Add-on-for-ServiceNow-configuration/m-p/398065#M4451 <P>check this link with information about how you can setup the proxy and edit the configuration from CLI.<BR /> you have to edit the service_now.conf at $SPLUNK_HOME/etc/apps/Splunk_TA_snow/local. If the file is not under local folder, you can copy the service_now.conf from default to local and run the proper configuration</P> <P><A href="https://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Setuptheadd-on" target="_blank">https://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Setuptheadd-on</A></P> Wed, 30 Sep 2020 02:48:25 GMT https://community.splunk.com/t5/Splunk-Enterprise-Security/Splunk-Add-on-for-ServiceNow-configuration/m-p/398065#M4451 ivanreis 2020-09-30T02:48:25Z