https://community.splunk.com/t5/Splunk-SOAR/Getting-failed-to-communicate-with-platform-component-phantom/m-p/560739#M674 <P>Hello,</P><P>I'm currently exploring Splunk Phantom or Splunk SOAR. When I try to create a new playbook or copy and save any existing playbook I'm getting the following error. Please advise.</P><P>failed to communicate with platform component: phantom_decided</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="tekybala_0-1627283832152.png" style="width: 400px;"><img src="https://community.splunk.com/t5/image/serverpage/image-id/15223iF0514F01FE2AAA41/image-size/medium?v=v2&amp;px=400" role="button" title="tekybala_0-1627283832152.png" alt="tekybala_0-1627283832152.png" /></span></P><P>&nbsp;</P><P>Thanks.</P> Mon, 26 Jul 2021 07:17:46 GMT tekybala 2021-07-26T07:17:46Z https://community.splunk.com/t5/Splunk-SOAR/Getting-failed-to-communicate-with-platform-component-phantom/m-p/560739#M674 <P>Hello,</P><P>I'm currently exploring Splunk Phantom or Splunk SOAR. When I try to create a new playbook or copy and save any existing playbook I'm getting the following error. Please advise.</P><P>failed to communicate with platform component: phantom_decided</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="tekybala_0-1627283832152.png" style="width: 400px;"><img src="https://community.splunk.com/t5/image/serverpage/image-id/15223iF0514F01FE2AAA41/image-size/medium?v=v2&amp;px=400" role="button" title="tekybala_0-1627283832152.png" alt="tekybala_0-1627283832152.png" /></span></P><P>&nbsp;</P><P>Thanks.</P> Mon, 26 Jul 2021 07:17:46 GMT https://community.splunk.com/t5/Splunk-SOAR/Getting-failed-to-communicate-with-platform-component-phantom/m-p/560739#M674 tekybala 2021-07-26T07:17:46Z https://community.splunk.com/t5/Splunk-SOAR/Getting-failed-to-communicate-with-platform-component-phantom/m-p/562456#M691 <P>I have seen this happen a couple of ways. The most frequent but unobvious one is that your login session has expired but the playbook editor was still open. If that is not the case, then I would check on phantoms running processes and make sure decided is running along with the rest of the phantom services. Worst case scenario, try restarting the phantom platform by running /opt/phantom/stop_phantom.sh followed by /opt/phantom/bin/start_phantom.sh</P> Fri, 06 Aug 2021 17:42:57 GMT https://community.splunk.com/t5/Splunk-SOAR/Getting-failed-to-communicate-with-platform-component-phantom/m-p/562456#M691 phantom_mhike 2021-08-06T17:42:57Z