topic Re: Symantec Enpoint Protection 14 Phantom App in Splunk SOAR

Symantec Enpoint Protection 14 Phantom App

ansusabu — Sun, 07 Jun 2020 16:30:00 GMT

While I was checking the SEP 14 Phantom app, 'test connectivity' was working fine, but when it comes to 'Scan endpoint' action even if I have full access it showing as "API failed. Status code: 401 Detail: You do not have permission to retrieve the list of domains." Can anyone help me to resolve the issue?

Re: Symantec Enpoint Protection 14 Phantom App

delucz — Mon, 23 Nov 2020 23:32:24 GMT

Hi @ansusabu did you ever resolve this? I am getting the exact same error with SEP14.

Thanks!

Re: Symantec Enpoint Protection 14 Phantom App

delucz — Mon, 30 Nov 2020 22:32:21 GMT

I was able to resolve this issue with support. If you ever run into this, ensure the account you are using has 'Super Administrator' rights in SEP. Any other level of administrator does not have the permission to use REST API calls. Thanks

Re: Symantec Enpoint Protection 14 Phantom App

inventsekar — Mon, 30 Nov 2020 23:52:13 GMT

yeah, Phantom is, kind of new tool(in 2020), so, we may not be having enough responses from community members. you may need to contact phantom support only!.

Best Regards,

Sekar