topic Phantom playbook in Splunk SOAR

Phantom playbook

brunofernandez — Thu, 14 Feb 2019 20:23:47 GMT

I am able to run an action (whois ip from whois app) successfuly.
However, if i put this action as part of a playbook, when running the playbook I am getting this error message:

Cannot execute the playbook. Failed to get user session token for the effective user id: 1

Getting the same result if run with that automation user or as current user (me).

Cant find anything helpful in phantom documentation...

Re: Phantom playbook

rsantoso_splunk — Tue, 19 Mar 2019 04:42:59 GMT

Hi Brunofernandez,

The error message “Failed to get user session token for the effective user id:” indicates a known issue.
It should be resolved in Phantom 3.5.210. Which phantom version that you are running?

Re: Phantom playbook

brunofernandez — Tue, 19 Mar 2019 19:40:03 GMT

Thank you for the answer rsantoso. Much appreciated. Unfortunately I have that exact version, i.e. version 3.5.210. May try to upgrade to a newer version...

Re: Phantom playbook

rsantoso_splunk — Tue, 19 Mar 2019 22:52:43 GMT

No problem Bruno, please let us know the result after the upgrade.

Re: Phantom playbook

cblumer_splunk — Fri, 30 Aug 2019 17:25:44 GMT

This issue has been fixed in the most recent v4.5 GA Release. Please upgrade to resolve the problem.

Here's the Upgrade KB including the steps needed for upgrading your Phantom instance:
https://my.phantom.us/kb/5/

Re: Phantom playbook

shansp01 — Mon, 14 Jun 2021 22:06:35 GMT

hi i am running unprev version 4.10 and i still see the above error.

Cannot execute the playbook. Failed to get user session token for the effective user id: 1

it happens for admin as well as other users

is there a setting that needs to be tweaked

Thanks