topic Re: Error while installing SOAR version 6.4.1 in Splunk SOAR

Error while installing SOAR version 6.4.1

SOAR_098 — Mon, 15 Sep 2025 20:54:44 GMT

Getting following error while installing SOAR version 6.4.1:

KeyError: "Rabbitmq credentials are missing from the database, rabbitmq initialization likely either failed or has not been run. Missing key: 'rabbitmq' "

Re: Error while installing SOAR version 6.4.1

livehybrid — Wed, 17 Sep 2025 13:13:18 GMT

Hi @SOAR_098

Please can you confirm you are running on a supported OS? https://help.splunk.com/en/splunk-soar/soar-on-premises/install-and-upgrade-soar-on-premises/6.4.1/system-requirements/general-system-requirements

Splunk SOAR (On-premises) supports these operating systems and versions:

Red Hat Enterprise Linux 8.0
Red Hat Enterprise Linux 9.0
Amazon Linux 2023
Oracle Linux 8
Oracle Linux 9

🌟 Did this answer help you? If so, please consider:

Adding karma to show it was useful
Marking it as the solution if it resolved your issue
Commenting if you need any clarification

Your feedback encourages the volunteers in this community to continue contributing

Re: Error while installing SOAR version 6.4.1

thahir — Thu, 18 Sep 2025 08:12:02 GMT

@SOAR_098 , there is a Preinstallation check script under /opt/soar directory

soar-prepare-system

run the script with the port number and other parameters and share the output.

https://help.splunk.com/en/splunk-soar/soar-on-premises/install-and-upgrade-soar-on-premises/6.4.1/upgrade-splunk-soar-on-premises/prepare-your-splunk-soar-on-premises-deployment-for-upgrade