https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183319#M944 <P>Hello newbiesplunk. usually the account managers would be the sales person you work with. If you have a member in you team who works with Splunk support would know who the account manager is. Also, if you have problem logging into Support Portal, your team member can submit a case with Splunk Support team to have your access fixed. Hope this helps. </P> Thu, 05 Jun 2014 04:35:50 GMT elusive 2014-06-05T04:35:50Z https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183314#M939 <P>I know I have enterprise entitlement but I am new and I don't know how to submit case or get in touch with support. </P> Wed, 12 Mar 2014 05:59:35 GMT https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183314#M939 elusive 2014-03-12T05:59:35Z https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183315#M940 <P>If your account has a valid entitlement and you are new, first you must sign up <A href="https://www.splunk.com/page/sign_up">https://www.splunk.com/page/sign_up</A></P> <P>Then have one of your team member contact account manager to add you to the account and entitlement.</P> <P>Although right after you sign up you can submit a case, without proper entitlement your case is invisible to support team so we may not get to it. Therefore it is important that you engage account manager to have you setup.</P> <P>Once you are setup correctly, you should be able to access Support &gt; Support Portal and click on "Create Case" to submit case. Please make sure you select proper entitlement when submitting a case and provide as much detail as you can provide. </P> <P>If you are encountering production down time, after you submit a case and you have the number handy, call available hotline number posted here <A href="http://www.splunk.com/view/SP-CAAAHJ6">http://www.splunk.com/view/SP-CAAAHJ6</A></P> <P>if you are encountering errors accessing Support &gt; Support Portal contact your Account Manager to have it fixed. </P> Wed, 12 Mar 2014 06:12:57 GMT https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183315#M940 elusive 2014-03-12T06:12:57Z https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183316#M941 <P>Hi elusive,</P> <P>as addition, here is a good doc about <A href="http://docs.splunk.com/Documentation/Splunk/6.0.1/Troubleshooting/HowtofileagreatSupportcase">How to file a great Support case</A></P> <P>cheers, MuS</P> Wed, 12 Mar 2014 06:12:58 GMT https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183316#M941 MuS 2014-03-12T06:12:58Z https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183317#M942 <P>i also encountered this acct manager issue, so when you mentioned account manager, what does it mean?Who is the account manager, if it from Splunk or from the vendor that i purchased my license from? thks</P> Thu, 05 Jun 2014 03:00:44 GMT https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183317#M942 newbiesplunk 2014-06-05T03:00:44Z https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183318#M943 <P>Hello newbiesplunk. usually the account managers would be the sales person you work with. If you have a member in you team who works with Splunk support would know who the account manager is. Also, if you have problem logging into Support Portal, your team member can submit a case with Splunk Support team to have your access fixed. Hope this helps.</P> Thu, 05 Jun 2014 04:35:02 GMT https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183318#M943 elusive 2014-06-05T04:35:02Z https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183319#M944 <P>Hello newbiesplunk. usually the account managers would be the sales person you work with. If you have a member in you team who works with Splunk support would know who the account manager is. Also, if you have problem logging into Support Portal, your team member can submit a case with Splunk Support team to have your access fixed. Hope this helps. </P> Thu, 05 Jun 2014 04:35:50 GMT https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183319#M944 elusive 2014-06-05T04:35:50Z https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183320#M945 <P>this would be useful, tks.</P> Thu, 05 Jun 2014 05:14:01 GMT https://community.splunk.com/t5/Random/How-can-I-get-in-touch-with-Support/m-p/183320#M945 newbiesplunk 2014-06-05T05:14:01Z