https://community.splunk.com/t5/Random/Escalation/m-p/150044#M776 <P>What does reducing escalation mean exactly ? , and in what measure Splunk makes this possible for telco ?</P> Thu, 13 Feb 2014 23:29:25 GMT KhalidHALBA 2014-02-13T23:29:25Z https://community.splunk.com/t5/Random/Escalation/m-p/150044#M776 <P>What does reducing escalation mean exactly ? , and in what measure Splunk makes this possible for telco ?</P> Thu, 13 Feb 2014 23:29:25 GMT https://community.splunk.com/t5/Random/Escalation/m-p/150044#M776 KhalidHALBA 2014-02-13T23:29:25Z https://community.splunk.com/t5/Random/Escalation/m-p/150045#M777 <P>can you be more specific about what you mean? this doesn't sound like a Splunk question, really.</P> Thu, 13 Feb 2014 23:49:55 GMT https://community.splunk.com/t5/Random/Escalation/m-p/150045#M777 piebob 2014-02-13T23:49:55Z https://community.splunk.com/t5/Random/Escalation/m-p/150046#M778 <P>i am making a study about the benefits of using Splunk in telecoms companies , and i have come across a document in which Vodafone confirms that : “Splunk reduced our escalations by 90% " . i want to understand what does this mean. Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 13 Feb 2014 23:54:17 GMT https://community.splunk.com/t5/Random/Escalation/m-p/150046#M778 KhalidHALBA 2014-02-13T23:54:17Z https://community.splunk.com/t5/Random/Escalation/m-p/150047#M779 <P>Well, escalations are support calls or other incidents that are expensive. You can use software like Splunk to monitor your infrastructure in a variety of ways and send you alerts when things begin to go wrong. You find the problems earlier, so you don't have as many escalations and it costs less to fix the issues. If you do an internet search for <STRONG>reduce escalations</STRONG> you will find a number of articles that explain this concept.</P> Fri, 14 Feb 2014 00:11:16 GMT https://community.splunk.com/t5/Random/Escalation/m-p/150047#M779 ChrisG 2014-02-14T00:11:16Z https://community.splunk.com/t5/Random/Escalation/m-p/150048#M780 <P>I see, Thank you Chris <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 14 Feb 2014 00:25:03 GMT https://community.splunk.com/t5/Random/Escalation/m-p/150048#M780 KhalidHALBA 2014-02-14T00:25:03Z