topic Re: How do i file a Splunk Support Case/ contact Splunk Support? in #Random

How do i file a Splunk Support Case/ contact Splunk Support?

vhallan_splunk — Mon, 23 Feb 2015 10:32:51 GMT

I am assigned to my accounts support entitlement however i am not sure what the process is to file a support case?

Re: How do i file a Splunk Support Case/ contact Splunk Support?

vhallan_splunk — Mon, 23 Feb 2015 10:49:13 GMT

There are 3 ways to file (or raise) a successful Support Case with Splunk. However you will need to be assigned to your Companies active Enterprise or Global Entitlement before doing so otherwise your case may navigate into our Community Queue which is not often monitored by our Engineers.

1. Support Portal (the best way to file a case)
Login into "splunk.com" and navigate to "Support & Services" on the top left of the page and then click onto "Support Portal" on the drop down list

2. Email
You can email us at "support@splunk.com" which will file a default P3 case. Please note your email address must be associated with your accounts entitlement.

3. Phone
You can call our Support line on (855) SPLUNK-S or you can find local numbers here

Hope this helps!

Re: How do i file a Splunk Support Case/ contact Splunk Support?

MuS — Mon, 23 Feb 2015 11:20:19 GMT

not to forget: read the docs http://docs.splunk.com/Documentation/Splunk/6.2.1/Troubleshooting/HowtofileagreatSupportcase 😉