https://community.splunk.com/t5/Random/Questions-Regarding-SLA-Service-Credits/m-p/628572#M1909 <P>Hi,</P> <P>I want to ask about SLA which I refer from following URL:</P> <P><A href="https://www.splunk.com/ja_jp/legal/splunk-cloud-service-level-schedule.html" target="_blank" rel="noopener">https://www.splunk.com/ja_jp/legal/splunk-cloud-service-level-schedule.html</A></P> <P>My questions are:<BR />1. Service credit billing is a customer's confidential information, but it is stated that the customer should contact Splunk. Is the customer in this statement and End-user who should contact Splunk directly?</P> <P>2. Credits will be returned in time (up to 1 month) according to the availability % per quarter, but will the contract period be extended?</P> <P>3. It states that a complete description is required when making a service credit claim. Is there any sample report content or regulatory form for it?</P> <P>Thanks,<BR />Emmy</P> Fri, 27 Jan 2023 17:13:51 GMT Emmy 2023-01-27T17:13:51Z https://community.splunk.com/t5/Random/Questions-Regarding-SLA-Service-Credits/m-p/628572#M1909 <P>Hi,</P> <P>I want to ask about SLA which I refer from following URL:</P> <P><A href="https://www.splunk.com/ja_jp/legal/splunk-cloud-service-level-schedule.html" target="_blank" rel="noopener">https://www.splunk.com/ja_jp/legal/splunk-cloud-service-level-schedule.html</A></P> <P>My questions are:<BR />1. Service credit billing is a customer's confidential information, but it is stated that the customer should contact Splunk. Is the customer in this statement and End-user who should contact Splunk directly?</P> <P>2. Credits will be returned in time (up to 1 month) according to the availability % per quarter, but will the contract period be extended?</P> <P>3. It states that a complete description is required when making a service credit claim. Is there any sample report content or regulatory form for it?</P> <P>Thanks,<BR />Emmy</P> Fri, 27 Jan 2023 17:13:51 GMT https://community.splunk.com/t5/Random/Questions-Regarding-SLA-Service-Credits/m-p/628572#M1909 Emmy 2023-01-27T17:13:51Z https://community.splunk.com/t5/Random/Questions-Regarding-SLA-Service-Credits/m-p/628621#M1910 <P>These questions should be directed to your Splunk account team.</P> Fri, 27 Jan 2023 14:01:56 GMT https://community.splunk.com/t5/Random/Questions-Regarding-SLA-Service-Credits/m-p/628621#M1910 richgalloway 2023-01-27T14:01:56Z https://community.splunk.com/t5/Random/Questions-Regarding-SLA-Service-Credits/m-p/629086#M1911 <P>Thanks for the reply!<BR />will try to contact the Splunk account team.</P> Wed, 01 Feb 2023 06:49:50 GMT https://community.splunk.com/t5/Random/Questions-Regarding-SLA-Service-Credits/m-p/629086#M1911 Emmy 2023-02-01T06:49:50Z