topic Re: Why can't I open the Support Portal page? in Other Usage

Why can't I open the Support Portal page?

Hiroshi — Fri, 23 Aug 2024 10:43:52 GMT

Why can't I open the Support Portal page?
I am having trouble referencing a case.

gcusello — Fri, 23 Aug 2024 10:59:21 GMT

there's a similat issue on the Partner Portal, I suppose that they are in maintenance.

Ciao.

Giuseppe

Hiroshi — Fri, 23 Aug 2024 11:02:42 GMT

Thank you very much.
It is very troubling that I can't inquire, but I'll wait a little longer.

gcusello — Fri, 23 Aug 2024 11:05:15 GMT

if you have an urgent issue, youcan call a phone number to open a case, youcan find it at

let me know if I can help you more, or, please, accept one answer for the other people of Community.

Ciao and happy splunking

Giuseppe

P.S.: Karma Points are appreciated 😉

kiran_panchavat — Wed, 28 Aug 2024 08:51:43 GMT

@Hiroshi We are able to access the partner support portal now. Please check.

Go to the partner portal : https://splunk.my.site.com/partner/s/ and go to the "My Cases".

Karma Points are appreciated. !!!

gcusello — Wed, 28 Aug 2024 09:08:56 GMT

the issue should be solved, but the url is changed:

Ciao.

Giuseppe

solg — Wed, 04 Sep 2024 10:08:09 GMT

Have you been able to access? We are still having this problem and cannot access entitlements nor open cases.

Splunk seems not to be aware of this problem at all after contacting them.