topic Cannot change email address of Splunk Community account in Other Usage

Cannot change email address of Splunk Community account

whrg — Wed, 19 Jun 2024 17:39:33 GMT

Hello,

I am trying to change the email address of my Splunk community account. I went to My settings > Personal > Email and set the new email address. I got the verification email and verified the new email address. Now the new email address was displayed under My settings. However, when I logged out and then logged back in, the old email address is shown again.

Is this a known issue?

Re: Cannot change email address of Splunk Community account

whrg — Thu, 20 Jun 2024 06:48:32 GMT

Same for First Name and Last Name (under Personal Information): Any changes made here will be reversed after the next login.

Re: Cannot change email address of Splunk Community account

ITWhisperer — Thu, 20 Jun 2024 07:53:15 GMT

The best way forward here is to set up a new community account using your new email address, then contact community support and ask them to transfer your badges etc. from your old account to your new account. There isn't an easy self-service way to do this (afaik).

Re: Cannot change email address of Splunk Community account

whrg — Sun, 23 Jun 2024 14:46:36 GMT

Can you tell me how to contact community support?