topic An error occurred while rendering the page template. See web_service.log for more details in Monitoring Splunk

An error occurred while rendering the page template. See web_service.log for more details

smolcj — Mon, 28 Sep 2020 12:48:30 GMT

Hi all,
"An error occurred while rendering the page template. See web_service.log for more details"
When i changed admin properties i got this error. i tried restarting service. but error persists. please help .
thank you
webservice log is like

Traceback (most recent call last):

File "Splunkhome\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\config.py", line 79, in getServerZoneInfo
return times.getServerZoneinfo()
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\times.py", line 158, in getServerZoneinfo
serverStatus, serverResp = splunk.rest.simpleRequest('/search/timeparser/tz')
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\rest_init.py", line 458, in simpleRequest
raise splunk.AuthorizationFailed(extendedMessages=uri)
AuthorizationFailed: [HTTP 403] Client is not authorized to perform requested action; https://127.0.0.1:8089/services/search/timeparser/tz
2012-11-15 10:53:23,819 WARNING [50a47c4bc25b85b70] ifx:186 - Problem determining if fieldname exists: [HTTP 403] Client is not authorized to perform requested action; https://127.0.0.1:8089/servicesNS/admin/ULTRAMESSAGING_FOLDER/properties/props?fillcontents=1
2012-11-15 10:54:04,509 ERROR [50a47c74465cb1f28] config:81 - [HTTP 403] Client is not authorized to perform requested action; https://127.0.0.1:8089/services/search/timeparser/tz
Traceback (most recent call last):
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\config.py", line 79, in getServerZoneInfo
return times.getServerZoneinfo()
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\times.py", line 158, in getServerZoneinfo
serverStatus, serverResp = splunk.rest.simpleRequest('/search/timeparser/tz')
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\rest__init.py", line 458, in simpleRequest
raise splunk.AuthorizationFailed(extendedMessages=uri)
AuthorizationFailed: [HTTP 403] Client is not authorized to perform requested action; https://127.0.0.1:8089/services/search/timeparser/tz
2012-11-15 10:54:53,681 ERROR [50a47ca59956d77b8] config:81 - [HTTP 403] Client is not authorized to perform requested action; https://127.0.0.1:8089/services/search/timeparser/tz
Traceback (most recent call last):
File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\config.py", line 79, in getServerZoneInfo
return times.getServerZoneinfo()
File "v\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\times.py", line 158, in getServerZoneinfo
serverStatus, serverResp = splunk.rest.simpleRequest('/search/timeparser/tz')
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\rest__init.py", line 458, in simpleRequest
raise splunk.AuthorizationFailed(extendedMessages=uri)
AuthorizationFailed: [HTTP 403] Client is not authorized to perform requested action; https://127.0.0.1:8089/services/search/timeparser/tz
2012-11-15 10:58:31,335 ERROR [50a47d7f0e5c4ab38] config:81 - [HTTP 403] Client is not authorized to perform requested action; https://127.0.0.1:8089/services/search/timeparser/tz
Traceback (most recent call last):
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\config.py", line 79, in getServerZoneInfo
return times.getServerZoneinfo()
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\times.py", line 158, in getServerZoneinfo
serverStatus, serverResp = splunk.rest.simpleRequest('/search/timeparser/tz')
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\rest__init.py", line 458, in simpleRequest
raise splunk.AuthorizationFailed(extendedMessages=uri)
AuthorizationFailed: [HTTP 403] Client is not authorized to perform requested action; https://127.0.0.1:8089/services/search/timeparser/tz
2012-11-15 11:03:26,789 ERROR [50a47ea5c53a3d7f0] messages:114 - Splunkd daemon is not responding: ('[Errno 10061] No connection could be made because the target machine actively refused it',)
Traceback (most recent call last):
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\controllers\messages.py", line 81, in index
entries = splunk.entity.getEntities(uri)
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\entity.py", line 152, in getEntities
serverResponse, serverContent = rest.simpleRequest(uri, getargs=kwargs, sessionKey=sessionKey, raiseAllErrors=True)
File "Splunkhome\Python-2.7\Lib\site-packages\splunk\rest__init_.py", line 418, in simpleRequest
raise splunk.SplunkdConnectionException, str(e)
SplunkdConnectionException: Splunkd daemon is not responding: ('[Errno 10061] No connection could be made because the target machine actively refused it',)
2012-11-15 11:03:36,769 INFO [50a469edd525863c8] root:134 - ENGINE: Bus STOPPING

Re: An error occurred while rendering the page template. See web_service.log for more details

smolcj — Thu, 15 Nov 2012 07:27:05 GMT

is it because i changed some admin properties.. help me to revert it

Re: An error occurred while rendering the page template. See web_service.log for more details

smolcj — Fri, 16 Nov 2012 04:57:55 GMT

is there any way to revert the admin properties?

Re: An error occurred while rendering the page template. See web_service.log for more details

slierninja — Mon, 28 Sep 2020 14:57:14 GMT

This same issue happened to me after I created a new Authorization Role and failed to assign any capabilities. Ensure you at minimum have the search capability.

Default User Role Capabilities

change_own_password
get_metadata
get_typeahead
input_file
list_inputs
output_file
request_remote_tok
rest_apps_view
rest_properties_get
rest_properties_set
search

Re: An error occurred while rendering the page template. See web_service.log for more details

mangiari — Wed, 30 Sep 2015 08:33:17 GMT

Posting here since this is the first result on search engines. In my case I was adding a new user and probably I messed up something with the roles/capabilities.

What I was trying to achive is create an user with reduced capabilities, what i got is running Splunk instance (splunkd) but with admin user unable to view/change/modify anything or do any searches!

Restarting splunk did not help, neither trying to modify/deleting accounts with CLI, as far as I can tell. Looking for the log as OP did raise my attention on ServerZoneInfo, but i really couldn't understand its meaning.

What I did is modify the file in $SPLUNK_HOME/etc/system/default/authorize.conf and enabling capabilities for specified roles. Playing a little with this files gives me back access and admin account worked correctly.

Hope this helps anyone

Re: An error occurred while rendering the page template. See web_service.log for more details

pavankumarboras — Mon, 13 Jan 2020 13:33:58 GMT

When i have created the new user And provoid the role for User that time below error will be occurred
*******"An error occurred while rendering the page template. See web_service.log for more details"*
Solution for that :-
first go the $SPLUNK_HOME/etc/system/local/authorize.conf and remove to latest created capabilities and save that file
then again create new role and assign the new capabilities according to the new created user for ex ( user, admin,power) and follow the given link to assign new capabilities

https://docs.splunk.com/Documentation/Splunk/8.0.1/Security/Rolesandcapabilities

Re: An error occurred while rendering the page template. See web_service.log for more details

jayashree123 — Tue, 14 Jan 2020 06:47:15 GMT

Its working..
Thanks