https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212226#M6616 <P>The first thing support will ask for is for you to generate a diag file. Do this to save time </P> <P><A href="http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag">http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag</A></P> Tue, 03 Jan 2017 15:26:11 GMT skoelpin 2017-01-03T15:26:11Z https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212221#M6611 <P>Hi </P> <P>Any idea about Splunk Technical support team to guide us on technical issue apart from Splunk answer forum?</P> <P>Please post the url and steps to follow if there is any?</P> Tue, 03 Jan 2017 09:49:39 GMT https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212221#M6611 sujith_usha_kum 2017-01-03T09:49:39Z https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212222#M6612 <P>This might be what you need. You can open a case or call in for support.</P> <P><A href="https://www.splunk.com/en_us/support-and-services/support-programs.html">https://www.splunk.com/en_us/support-and-services/support-programs.html</A></P> Tue, 03 Jan 2017 14:20:02 GMT https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212222#M6612 cmerriman 2017-01-03T14:20:02Z https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212223#M6613 <P>Right, I think the challenge is to find the right balance between this Splunk answers forum and Support.</P> Tue, 03 Jan 2017 14:33:27 GMT https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212223#M6613 ddrillic 2017-01-03T14:33:27Z https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212224#M6614 <P>Exactly. There are lots of people in the answers forum as well as on Slack chat that have tons of technical knowledge. However, there are times when a case needs to be opened.</P> Tue, 03 Jan 2017 14:36:50 GMT https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212224#M6614 cmerriman 2017-01-03T14:36:50Z https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212225#M6615 <P>Sure thing - great support from both sides, just with different pace and attitude ; -)</P> Tue, 03 Jan 2017 14:40:27 GMT https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212225#M6615 ddrillic 2017-01-03T14:40:27Z https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212226#M6616 <P>The first thing support will ask for is for you to generate a diag file. Do this to save time </P> <P><A href="http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag">http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag</A></P> Tue, 03 Jan 2017 15:26:11 GMT https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212226#M6616 skoelpin 2017-01-03T15:26:11Z https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212227#M6617 <P>The first thing support will ask for is for you to generate a diag file. Do this to save time </P> <P><A href="http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag">http://docs.splunk.com/Documentation/Splunk/6.5.1/Troubleshooting/Generateadiag</A></P> Tue, 03 Jan 2017 15:26:11 GMT https://community.splunk.com/t5/Monitoring-Splunk/Splunk-Technical-Support-6-4-1/m-p/212227#M6617 skoelpin 2017-01-03T15:26:11Z