topic Re: Getting 'GMT' time zone in the 'schedule export' report pdf instead of EST in Knowledge Management

Getting 'GMT' time zone in the 'schedule export' report pdf instead of EST

sabari80 — Tue, 22 Jul 2025 13:55:28 GMT

I have a scheduled export report for daily 11PM from my monitoring dashboard. we are in EST time zone and my dashboard is providing the data as expected. But the report pdf in the mail is having data based on 'GMT' time zone and its not matching with my dashboard numbers.

For Ex:

Expected Time frame is : 00:00 and 23:00 on 7/22

Getting GMT timeframe: 00:00 and 03:00 on 7/23

How to fix this? thanks in advance.

Re: Getting 'GMT' time zone in the 'schedule export' report pdf instead of EST

SanjayReddy — Tue, 22 Jul 2025 18:03:24 GMT

Hi @sabari80

Can you please verify your timezone in user prefercences

Based on your timezone prefrence alerts will run,

if timezones not in EST, kindly update them and verify under searches reports alerts

Re: Getting 'GMT' time zone in the 'schedule export' report pdf instead of EST

sabari80 — Wed, 23 Jul 2025 12:50:58 GMT

in my local i am using EST time zone only.