topic Re: Create Support Account!! in Splunk On-Call

Create Support Account!!

yousefhawwari — Tue, 14 Sep 2021 08:11:03 GMT

Dear,

Kindly please help with creating an official support account with case opening privileges.

Best Regards

Re: Create Support Account!!

richgalloway — Tue, 14 Sep 2021 12:13:50 GMT

Once you've created an account at splunk.com, someone at your company with case-opening privileges must add you to the list of those allowed to open cases. That person is sometimes considered the "owner" of the Splunk license.

Re: Create Support Account!!

yousefhawwari — Wed, 15 Sep 2021 08:27:59 GMT

Thanks for your quick reply.

Yes I know about that, but I'm talking about the license owner himself didn't have the open case privileges.

Kindly please help,

Best Regards.

Re: Create Support Account!!

yousefhawwari — Wed, 15 Sep 2021 08:29:50 GMT

How can the license owner himself have the open case privileges because his account didn't have it?

Re: Create Support Account!!

richgalloway — Wed, 15 Sep 2021 12:18:19 GMT

The person at your company who bought Splunk needs to contact Splunk to get names added to the entitlement list. Those people will be able to create cases. Your Splunk account rep should be able to help.

Re: Create Support Account!!

yousefhawwari — Wed, 15 Sep 2021 15:37:32 GMT

How he can contact Splunk? He tried to email the support mail but they didn't respond to him.

Re: Create Support Account!!

richgalloway — Wed, 15 Sep 2021 16:44:28 GMT

Send email to your local Splunk rep or your SE.

Re: Create Support Account!!

yousefhawwari — Fri, 17 Sep 2021 09:29:39 GMT

Thank you!