topic Re: Hipster Shop Guided Example - RUM does not work in Splunk Observability Cloud

Hipster Shop Guided Example - RUM does not work

Adpafer — Tue, 21 Oct 2025 20:53:49 GMT

Hi All,

I have been running Hipster Shop for several months and all modules in O11y worked but week ago my RUM stopped working - does not show anything. I have set up new Hipster several times from the beginning but in vain. All modules work except RUM. It does not show any info. I generated new RUM tokens but nothing has changed. RUM is dead.

I appreciate any hints on how to solve my problem.

thanks, pawel

Re: Hipster Shop Guided Example - RUM does not work

bishida — Sun, 26 Oct 2025 17:10:16 GMT

https://help.splunk.com/en/splunk-observability-cloud/monitor-end-user-experience/real-user-monitoring/replay-user-sessions/record-browser-sessions

Is the problem with session replay? The updated instrumentation needs you to specify a value for "recorder" (just use "splunk")

Re: Hipster Shop Guided Example - RUM does not work

Adpafer — Mon, 27 Oct 2025 11:04:16 GMT

It is not the problem with session replay. RUM does not show any data - it says "No matching applications". The RUM token is correct and all other components work.