topic How to download ITSI install package? in Splunk ITSI

How to download ITSI install package?

sochsenbein — Wed, 08 Aug 2018 20:42:42 GMT

Hey all,

The company I work for has purchased a license to use ITSI and have put me in charge of getting it installed at our site. However, when I search ITSI in Splunkbase, I only see a contact Customer Sales button instead of a download button since ITSI is a premium app. I have sent Splunk Customer Sales THREE messages over the course of a month and a half asking how I can get it installed, but have yet to get a reply back. Has anyone downloaded this at your site and have any information for me?

Thanks

Re: How to download ITSI install package?

ChrisG — Wed, 08 Aug 2018 20:56:09 GMT

I'm reaching out to someone in sales to try to get this moving for you, apologies for the delay and inconvenience!

Re: How to download ITSI install package?

sochsenbein — Wed, 08 Aug 2018 21:21:21 GMT

Thanks, Chris, I appreciate it! Let me know if there is any info needed (assuming they'll pull my email from my username).

Re: How to download ITSI install package?

ChrisG — Wed, 08 Aug 2018 21:23:39 GMT

Yes, they have the contact info. Hopefully things speed along now.