itsi_event_grouping job always fails, itsirulesengine looks involved

TorbjörnP — Thu, 15 Oct 2020 13:49:47 GMT

Hi Team,

Enterprise v8.0.6 on W10 platform (Swedish OS)
ITSI 4.4.5 on top of that.
Checked the Known Issues in rel notes for 4.4.5

Background:
Looking in ITSI Health Check dash board I noticed that the itsi_event_grouping search always fail. (Starts to run but then fails)

After some troubleshooting I came across a java exception in itsi_rules_engine.log:

2020-10-15 09:59:30,365 INFO [itsi_re(reId=KJo1,reMode=RealTime)] [main] RulesEngineSearch:52 - RulesEngineTask=RealTimeSearch, Status=Stopped, FunctionMessage="java.lang.NumberFormatException: For input string: "1602698533,696"
at sun.misc.FloatingDecimal.readJavaFormatString(Unknown Source)
at sun.misc.FloatingDecimal.parseDouble(Unknown Source)
at java.lang.Double.parseDouble(Unknown Source)
at com.splunk.itsi.rule.engine.core.utils.CommonUtils.createGroup(CommonUtils.java:747)
at com.splunk.itsi.rule.engine.core.utils.CommonUtils.getRestorableGroupsFromEvents(CommonUtils.java:705)
at com.splunk.itsi.rule.engine.core.TaskManager.restoreGroupState(TaskManager.java:1199)
at com.splunk.itsi.rule.engine.core.TaskManager.preProcessing(TaskManager.java:1285)
at com.splunk.itsi.rule.engine.core.TaskManager.startStreaming(TaskManager.java:1329)
at com.splunk.itsi.search.chunk.RulesEngineSearch.main(RulesEngineSearch.java:50)

Ok, to find out where the input string: "1602698533,696" come from

Back to the itsi_rules_engine.log file.
Some lines above the ERROR there is a "groupInfosearch" started:

2020-10-15 09:59:29,954 INFO [itsi_re(reId=1zMs,reMode=RealTime)] [main] TaskManager:344 - FunctionName=RunSplunkSearch, SearchName=groupInfoSearch, Status=Started (Full SearchQueryText below)

Stripping the search query I could find events from KPI alerts that had this value.

In the:

itsi_first_event_time: 1602698533,696

Question: How can I get rid of this value? Or work around so the job can complete successfully?

Since it is there in an event and the itsi_event_group runs over All time(real-time) my conclusion is that this job will always fail when it encounter this itsi_first_event_time value

Greatful for any inpput on this.

Kind Regards

TobbeP

---------------------

This is the SearchQueryText="earliest=-24h latest=now _index_earliest=null _index_latest=null allow_partial_results=false search `itsi_event_management_group_index_with_close_events` | stats max(itsi_group_count) as itsi_group_count values(itsi_is_last_event) as itsi_is_last_event max(itsi_last_event_time) as itsi_last_event_time first(itsi_parent_group_id) as itsi_parent_group_id first(itsi_policy_id) as itsi_policy_id first(itsi_split_by_hash) as itsi_split_by_hash first(itsi_first_event_id) as itsi_first_event_id min(itsi_first_event_time) as itsi_first_event_time min(itsi_earliest_event_time) as itsi_earliest_event_time latest(itsi_group_assignee) as itsi_group_assignee latest(itsi_group_description) as itsi_group_description latest(itsi_group_severity) as itsi_group_severity latest(itsi_group_status) as itsi_group_status latest(itsi_group_ace_template_id) as itsi_group_ace_template_id latest(itsi_group_title) as itsi_group_title by itsi_group_id | where itsi_is_last_event!="true" | sort 0 -itsi_last_event_time | lookup itsi_notable_group_user_lookup _key AS itsi_group_id OUTPUT owner severity status | lookup itsi_notable_group_system_lookup _key AS itsi_group_id OUTPUT is_active | where is_active=1 | eval itsi_group_assignee=coalesce(owner, itsi_group_assignee), itsi_group_severity=coalesce(severity, itsi_group_severity), itsi_group_status=coalesce(status, itsi_group_status)"

Re: itsi_event_grouping job always fails, itsirulesengine looks involved

TorbjörnP — Mon, 02 Nov 2020 13:54:45 GMT

Just wanted to give an update on this.

Reconfigured server and clients running universal forwarder to use en_US formatting and en_US for location and waited for data to age out and that seemed to have made the trick...

topic Re: itsi_event_grouping job always fails, itsirulesengine looks involved in Splunk ITSI

itsi_event_grouping job always fails, itsirulesengine looks involved

Re: itsi_event_grouping job always fails, itsirulesengine looks involved