topic Re: Canary app error: ERROR: Delete user failed, cannot find the credential information with id : credential:ta_canary_s in Installation

Canary app error: ERROR: Delete user failed, cannot find the credential information with id : credential:ta_canary_setti

Azeemering — Tue, 22 Jun 2021 09:34:26 GMT

I am upgrading our TA-Canary app (Thinkst Canary Add-on for Splunk | Splunkbase)
With upgrading I mean completely removing the old version (which is working fine btw) and then installing the new TA-canary on our Heavy Forwarder.

The first thing you need to perform is a setup in the setup page. You need to enter your API url and Console API Auth token. (I use the same as the old working app!)

We get the error:

ERROR: Delete user failed, cannot find the credential information with id : credential:ta_canary_settings_realm:admin:

How can we get this app to work?

Re: Canary app error: ERROR: Delete user failed, cannot find the credential information with id : credential:ta_canary_s

pb7 — Sun, 18 Jul 2021 13:16:51 GMT

Hi there,

Have you manage to get it works?

I am facing same error.

Re: Canary app error: ERROR: Delete user failed, cannot find the credential information with id : credential:ta_canary_s

FLC — Mon, 22 Nov 2021 07:26:30 GMT

I'm also facing the same error when trying to configure the TA-Canary.

Re: Canary app error: ERROR: Delete user failed, cannot find the credential information with id : credential:ta_canary_s

Azeemering — Tue, 23 Nov 2021 08:29:15 GMT

No still not able to get it to work.

Re: Canary app error: ERROR: Delete user failed, cannot find the credential information with id : credential:ta_canary_s

Azeemering — Tue, 25 Jan 2022 08:01:31 GMT

This is solved by the way with the new Canary Add-on version 2.0.2

Thinkst Canary Add-on | Splunkbase