topic Re: Rolling back error in Installation

Rolling back error

Puu — Fri, 07 May 2021 14:41:01 GMT

None of the solutions on here work. I tried running as an admin but still same error. I could install it on a different laptop without any problems. What can I compare between these 2 machines? Also, on the machine it is not installing, in the programfiles\Splunk\etc\system\local there are 2 CONF files(authentication and user- seed). Any suggestions?

Re: Rolling back error

jho-splunk — Fri, 07 May 2021 14:45:40 GMT

Hi @Puu,

Did you follow the instructions here: https://community.splunk.com/t5/Installation/Install-issue-on-Server-2016/m-p/540173/highlight/true#M7187? What did the log say?

Cheers,

- Jo.

Re: Rolling back error

Puu — Fri, 07 May 2021 14:51:46 GMT

Hey Jo,

I can't find any log files. I can only get the two conf files which have my credentials. Do I try to get the logs before the roll back happens?

Re: Rolling back error

jho-splunk — Fri, 07 May 2021 14:58:59 GMT

Hi @Puu,

Apologies---I linked the wrong bit. Try here: https://community.splunk.com/t5/Installation/Install-issue-on-Server-2016/m-p/540173/highlight/true#M7187

Cheers,

- Jo.

Re: Rolling back error

Puu — Fri, 07 May 2021 15:17:14 GMT

This is the msiexec.log

=== Verbose logging started: 05-05-2021 19:20:04 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (C4:34) [19:20:05:000]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (C4:34) [19:20:05:000]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (C4:64) [19:20:05:022]: Resetting cached policy values
MSI (c) (C4:64) [19:20:05:022]: Machine policy value 'Debug' is 0
MSI (c) (C4:64) [19:20:05:022]: ******* RunEngine:
******* Product: splunk-8.1.2-545206cc9f70-x64-release.msi
******* Action:
******* CommandLine: **********
MSI (c) (C4:64) [19:20:05:023]: Note: 1: 2203 2: splunk-8.1.2-545206cc9f70-x64-release.msi 3: -2147287038
MSI (c) (C4:64) [19:20:05:023]: MainEngineThread is returning 2
=== Verbose logging stopped: 05-05-2021 19:20:05 ===

--------------------------------------------------------------------------------------------

This is the splunk.log

8:40:00 PM
C:\Windows\system32\cmd.exe /c "C:\Windows\system32\rundll32.exe setupapi,InstallHinfSection DefaultInstall 128 C:\Program Files\Splunk\bin\splunkdrv.inf >> "C:\Users\NIKHIL~1\AppData\Local\Temp\splunk.log" 2>&1"
8:40:00 PM
C:\Windows\system32\cmd.exe /c "C:\Windows\system32\rundll32.exe setupapi,InstallHinfSection DefaultUninstall 128 C:\Program Files\Splunk\bin\splunkdrv.inf >> "C:\Users\NIKHIL~1\AppData\Local\Temp\splunk.log" 2>&1"

Re: Rolling back error

jho-splunk — Fri, 07 May 2021 15:39:56 GMT

Hi @Puu,

That's the entire log?

This may be easier to troubleshoot on Community Slack. Are you a member? If not you can sign up here: https://docs.splunk.com/Documentation/Community/1.0/community/Chat#Join_us_on_Slack

My name is "j.ho".

Cheers,

- Jo.

Re: Rolling back error

Puu — Fri, 07 May 2021 16:00:13 GMT

Yes, that is all I could find unfortunately.

Okay, I will join there.