topic Re: Free License Reset in Installation

How to reset an expired Enterprise trial account?

ynosliw — Mon, 15 Jun 2020 22:48:52 GMT

Hey Splunk support,

Can you direct me on how to get my free license reset?
I thought I was running the free version but apparently it was an Enterprise trial which expired. I'd like to activate the free version again so I don't lose the data I've collected.

Thx,

Larry

Re: Free License Reset

ChrisG — Wed, 21 Nov 2012 19:53:52 GMT

The documentation explains how to switch to Splunk Free from an Enterprise trial license. It's in Manager > License > Change license group.

Re: Free License Reset

ynosliw — Wed, 21 Nov 2012 20:13:00 GMT

Thx ChrisG,

However, when I went back to the free license the violations are still there preventing the search function from working. The only solution I've seen is to get a license reset from Splunk support directly.
Thx,

Larry

Re: Free License Reset

ChrisG — Wed, 21 Nov 2012 20:15:59 GMT

What violations are you seeing? Did you exceed the indexing limit, or are you getting a different message?

Re: Free License Reset

Drainy — Wed, 21 Nov 2012 20:18:59 GMT

Generally you aren't likely to get a reset license for a free version of Splunk, the best way to bypass the violations is to backup your indexes, delete, reinstall and copy the indexes back over.

Re: Free License Reset

ynosliw — Wed, 21 Nov 2012 20:28:14 GMT

Ok thx.

Is there some documentation on how to do this?

Larry

Re: Free License Reset

ChrisG — Wed, 21 Nov 2012 20:30:53 GMT

To read about backing up your indexes, see http://docs.splunk.com/Documentation/Splunk/5.0.1/Indexer/Backupindexeddata.

Re: Free License Reset

ynosliw — Wed, 21 Nov 2012 20:46:00 GMT

Thx again ChrisG

Re: Free License Reset

aNamee — Wed, 27 Dec 2017 12:12:32 GMT

Hello,

I am having kind of the same issue here.

I don't know why my free licence is expired, I suddenly have the following message :
Error in 'litsearch' command: Your Splunk license expired or you have exceeded your license limit too many times. Renew your Splunk license by visiting www.splunk.com/store or calling 866.GET.SPLUNK.

I did not exceed my 500Mb quota, as last time I checked I barely used 5% of it.

Is it possible there is a problem with splunk's licencing system?
What sould I do to have my splunk usable again?

Thank you.

Re: Free License Reset

Elsurion — Wed, 27 Dec 2017 12:41:23 GMT

Did you check under Settings > Licensing if the license is not expired? Normally its about 60 days.

Local server information
Indexer name    <your license host>
License expiration  Jan 5, 2018 4:24:12 PM
Licensed daily volume   500 MB
Volume used today   3 MB (0.677% of quota)
Warning count   0
Debug information   All license details 
All indexer details

Re: Free License Reset

aNamee — Wed, 27 Dec 2017 12:56:58 GMT

yes you're right it's expired...
I thought the free licence was for an undefined amount of time if I didn't exceed the 500Mb limit.
Thanks for your answer!

Re: Free License Reset

nickhills — Wed, 27 Dec 2017 13:01:14 GMT

When you install Splunk, you start off on the Splunk Enterprise Trial. After 60 days this trial expires, and you have to convert to the Free licence which has a few limitations.

You can tell if your are on an Enterprise(Trial) Vs Free licence by opening Splunk.
If you are prompted to Login, you are on the Enterprise (Trial)
However if you get access without providing any credentials, then you are running the Free version.

Re: Free License Reset

aNamee — Wed, 27 Dec 2017 13:56:53 GMT

ok, and how can I choose to run the free version now that my licence is expired?

Re: Free License Reset

nickhills — Wed, 27 Dec 2017 14:15:06 GMT

As per the accepted answer in this thread.

The documentation explains how to
switch to Splunk Free from an
Enterprise trial license. It's in
Manager > License > Change license
group.

However, If you have violated the licence you may be looking at a backup/reinstall to clear the violations (or wait 30 days since your last violation)

Re: Free License Reset

aNamee — Wed, 27 Dec 2017 14:17:33 GMT

thank you!