topic Why is renewing my developer license not working actually ? in Installation

Why is renewing my developer license not working actually ?

eherbst63 — Thu, 01 Aug 2024 07:48:08 GMT

Good Morning everyone,

I'm working as a Developer for Apps, Dashboards, Workflows and Use Cases in Splunk since a couple of years. In this a role I've successfully requested several developer licenses.

So I did last week's Tuesday for the first time and yesterday again. Since then nothing ever happened, especially no new license was sent, nor any kind of response.

I'd be very pleased if you could make it (the dev. license) happen 🙂

Thank you very much in advance.

Kind Regards
Ekkehard

Re: Why is renewing my developer license not working actually ?

gcusello — Thu, 01 Aug 2024 08:10:42 GMT

Hi @eherbst63 ,

maybe some automatic process failed so they are late.

Open a case to Splunk Support for this.

Ciao.

Giuseppe

Re: Why is renewing my developer license not working actually ?

eherbst63 — Thu, 01 Aug 2024 08:27:20 GMT

Thx for the hint

Re: Why is renewing my developer license not working actually ?

gcusello — Thu, 01 Aug 2024 08:30:28 GMT

Hi @eherbst63 ,

in my company, we have an NFR license and every year is renewed one or two days late!

let me know if I can help you more, or, please, accept one answer for the other people of Community.

Ciao and happy splunking

Giuseppe

P.S.: Karma Points are appreciated 😉

Re: Why is renewing my developer license not working actually ?

PickleRick — Thu, 01 Aug 2024 08:34:45 GMT

You mean the Developer License? Not the Dev/Test license?

https://dev.splunk.com/enterprise/dev_license/

"After you accept the agreement, it can take up to 3 days to review your application and grant your license."

But actually it's a manual process so there might be a slight delay depending on the team's workload, holidays and so on.

Re: Why is renewing my developer license not working actually ?

eherbst63 — Thu, 01 Aug 2024 08:58:39 GMT

Exactly that dev license I'm talking about. And I also explained that I've tried to renew already last week's Tuesday (July, 23rd) (!) as well as that I did a couple of times before.

So, thx for the link but ... that's exactly the one I've tried always and nothing happened so far. And July, 23rd is slightly more than 3-5 days (which I'm aware of)...

Re: Why is renewing my developer license not working actually ?

eherbst63 — Thu, 15 Aug 2024 08:08:44 GMT

Finally, and after 3 weeks problem is solved and I was sent a new 6-month 10GB/day developer license.

In the meantime I've tried to

apply for renewal on the web site for 3 additional times
sent 3 emails to devinfo@splunk.com
got in-touch with sales guy

The sales guy (Hubert) finally sent my a temp 45-day 10GB/per day license to come over this and promised to find out what happens. In addition he mentioned that possibly developer licenses are stopped and no longer available.

But only 2 days later a very kind Lady (Rinita) from Splunk sent me an email with copy to another license guy, apologizing for delay. And finally the license was sent last night with any further comment.

So, whatever might happen to you guys when experiencing similar things: never give up :-), finally you will find someone able and willing to assist. That's great guys !

Ekkehard

Re: Why is renewing my developer license not working actually ?

gcusello — Fri, 16 Aug 2024 07:01:41 GMT

Hi @eherbst63 ,

good for you, see next time!

let us know if we can help you more, or, please, accept one answer (also you one) for the other people of Community.

Ciao and happy splunking

Giuseppe

P.S.: Karma Points are appreciated by all the contributors 😉