topic Re: Add New LicenseFailed in Installation

Add New LicenseFailed

jacknguyen — Mon, 17 Jun 2024 07:18:31 GMT

HI guys,

I try to add new license Splunk on WebUI and CLI, Both Failed.

On CLI, I see error

/opt/splunk/etc/licenses/enterprise/24.7.License: failed to parse license because: The license payload seems to be empty

On WebUI, when I add I get 500 Error, on search following recommend on error page

index=_internal host="monitor*" source=*web_service.log log_level=ERROR requestid=666fdcbe397fd164249e90

I get this

2024-06-17 13:50:38,231 ERROR [666fdcbe397fd164249e90] error:338 - Traceback (most recent call last): File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cprequest.py", line 628, in respond self._do_respond(path_info) File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cprequest.py", line 680, in _do_respond self.body.process() File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cpreqbody.py", line 982, in process super(RequestBody, self).process() File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cpreqbody.py", line 559, in process proc(self) File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cpreqbody.py", line 225, in process_multipart_form_data process_multipart(entity) File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cpreqbody.py", line 217, in process_multipart part.process() File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cpreqbody.py", line 557, in process self.default_proc() File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cpreqbody.py", line 717, in default_proc self.file = self.read_into_file() File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cpreqbody.py", line 731, in read_into_file fp_out = self.make_file() File "/test1/opt/splunk/lib/python3.7/site-packages/cherrypy/_cpreqbody.py", line 513, in make_file return tempfile.TemporaryFile() File "/test1/opt/splunk/lib/python3.7/tempfile.py", line 586, in TemporaryFile prefix, suffix, dir, output_type = _sanitize_params(prefix, suffix, dir) File "/test1/opt/splunk/lib/python3.7/tempfile.py", line 126, in _sanitize_params dir = gettempdir() File "/test1/opt/splunk/lib/python3.7/tempfile.py", line 294, in gettempdir tempdir = _get_default_tempdir() File "/test1/opt/splunk/lib/python3.7/tempfile.py", line 229, in _get_default_tempdir dirlist) FileNotFoundError: [Errno 2] No usable temporary directory found in ['/tmp', '/var/tmp', '/usr/tmp', '/']

Any one know why? Thank you for your time

Re: Add New LicenseFailed

gcusello — Mon, 17 Jun 2024 08:02:33 GMT

Hi @jacknguyen ,

I suppose that you used the splunk.license file, which you should have received from Splunk.

how did you load the license?

Did you followed the procedure at https://docs.splunk.com/Documentation/Splunk/9.2.1/Installation/Installalicense even if it's a very simple process.

Have you a distributed architecture or a singe stand-alone server?

if you have a distributed architecture, you must load the license in the License Master.

Ciao.

Giuseppe

Re: Add New LicenseFailed

deepakc — Mon, 17 Jun 2024 08:07:05 GMT

From the Error, it states "failed to parse license because: The license payload seems to be empty"

Its normally XML format so you should be able to check it and that its not corrupted etc. If your still having lic issues then contact Splunk to ensure you have the correct license.

Follow these steps:

https://docs.splunk.com/Documentation/Splunk/9.2.1/Admin/Installalicense

Re: Add New LicenseFailed

jacknguyen — Mon, 17 Jun 2024 08:26:18 GMT

Of course this is Splunk License I request. This is stand-alone server. My License can add with all my labs but this Server have error 500 when click Add License on WebUI

Re: Add New LicenseFailed

gcusello — Mon, 17 Jun 2024 08:51:52 GMT

Hi @jacknguyen ,

as also @deepakc said, check if the file is corrupted, and eventually open a case to Splunk Support.

Ciao.

Giuseppe