topic Re: Error while adding new license : failed to parse license because in Installation

Error while adding new license : failed to parse license because

mythili — Mon, 03 Jul 2023 07:47:39 GMT

Hi All,

When I tried to add the new license, I am getting an error , "Bad Request — xxxx: failed to parse license because: Creation does not precede expiration; license can never be valid "

What might cause this error and how to resolve it?

Re: Error while adding new license : failed to parse license because

gcusello — Mon, 03 Jul 2023 07:51:21 GMT

Hi @mythili,

where do yur licens come from?

have you licenses with a duration of more than one year?

check the starting and expiration dates of your license and if they aren't correct, opena a case to Splunk Support.

Ciao.

Giuseppe

Re: Error while adding new license : failed to parse license because

mythili — Mon, 03 Jul 2023 08:04:35 GMT

Hi @gcusello ,

The license was provided by my manager who generates it using Splunk Partnerverse portal.

No, we do not have license with more than 1 year expiration.

Thank you, We will raise a support ticket for this and check

Re: Error while adding new license : failed to parse license because

gcusello — Mon, 03 Jul 2023 08:10:48 GMT

Hi @mythili,

check the starting and ending dates.

Did you loaded the licens using the web GUI I suppose?

Ciao.

Giuseppe

Re: Error while adding new license : failed to parse license because

mythili — Mon, 03 Jul 2023 09:19:06 GMT

Hi @gcusello ,

Please refer below for the license details. The creation time seems to be valid and the expiration time is mentioned as 0 which can be the problem I think.

<payload>
<type>fixed-sourcetype</type>
<group_id>Enterprise</group_id>
<window_period>30</window_period>
<creation_time>1688083200</creation_time>
<expiration_time>0</expiration_time>

Yes, I loaded the certificate from the gui.

Re: Error while adding new license : failed to parse license because

gcusello — Mon, 03 Jul 2023 09:23:44 GMT

Hi @mythili,

the problem is the expiration Time.

The xreation time is 30th of June, but the expiration date isn't present.

If someone other installed it check the license, otherwise open a case to Splunk Support.

Ciao.

Giuseppe

Re: Error while adding new license : failed to parse license because

Araton71 — Tue, 11 Jul 2023 07:14:56 GMT

I've the same error

When we generated NFR , it's impossible to modify expiration date, and now we can't generate a new one

Already opened a support case

Re: Error while adding new license : failed to parse license because

gcusello — Tue, 19 Mar 2024 13:17:45 GMT

Hi @mythili ,

good for you, see next time!

Ciao and happy splunking

Giuseppe

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