topic Re: Why does it return to dashboard after login? in Installation

Why does it return to dashboard after login?

Sebastian22 — Wed, 09 Nov 2022 15:05:56 GMT

We are using a direct link to a dashboard like

https://splunk.company.com/en-US/app/product_metrics/product_metrics_clone_sandbox

If the user is not logged on to splunk, he/she is taken to the login-page with a "return_to" field
https://splunk.company.com/en-US/account/login?return_to=%252Fen-US%252Fapp%252Fproduct_metrics%252Fproduct_metrics_clone_sandbox

But after completing the login, the user is not taken to this dashboard, but to "app/launcher/home" with the hint "Could not load dashboard."

However: If the user is logged in, the direct dashboard link works just fine!

What setting could be wrong?

Re: return to dashboard after login

richgalloway — Wed, 09 Nov 2022 13:29:40 GMT

The return-to setting appears incorrect. Each "%252F" should be "%2F". The "&_ga=2.247581895.1749730921.1658146337-423236389.1656808866" on the end may be excess since it is not part of the direct URL.

Re: Why does it return to dashboard after login?

Sebastian22 — Wed, 09 Nov 2022 20:11:26 GMT

Right, looks like the slashes are html encoded twice. / to %2F and % becomes %25.

But this looks like a splunk internal conversation. Nothing I could configure? So is this a program issue?

Re: Why does it return to dashboard after login?

richgalloway — Wed, 09 Nov 2022 22:04:41 GMT

I'm not aware of a Splunk setting you could change, but that doesn't mean there isn't one. Can you tell us more about your setup, please? Which identity provider? Are you using LDAP or SAML?

Re: Why does it return to dashboard after login?

Sebastian22 — Sat, 12 Nov 2022 15:24:56 GMT

The server is using LDAP as SSO Provider.

Re: Why does it return to dashboard after login?

richgalloway — Sun, 13 Nov 2022 01:20:28 GMT

LDAP is a protocol, not an identity provider, but you're probably using Active Directory. If that's the case then someone will have to help because I don't know enough about AD.