Forwarding Cisco Finesse logs into Splunk Cloud

akriti — Wed, 04 Nov 2020 15:26:45 GMT

Has anyone forwarded Cisco Finesse logs to Splunk Cloud? If yes, it would be great if they can share the steps to do the same.

Re: Forwarding Cisco Finesse logs into Splunk Cloud

venkatasri — Wed, 04 Nov 2020 23:44:36 GMT

Hi,

Looks like there is no out of the box Splunk base app/add-on available.

What you can do is in Cisco Finesse if anyone of following feature is available you can build a custom solution.

Can Cisco Finesse send logs to syslog server?
Is there API exposed by CiscoFinesse to consume logs by Splunk Rest add-on to pull the logs
Can cisco Finesse send logs (push) to Splunk rest API over https also called Splunk HTTP Event collector
General approach is if Cisco FineSSe store these logs in files, then install universal forwarder and send it Splunk
if Cisco store these logs in DB then Splunk DBConnect can be used to pull logs from Cisco DB

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Please upvote if above answer works for you!