https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11036#M482 <P>This is still not working/unable to recreate. Should I raise a white flag already?</P> Mon, 03 May 2010 19:54:58 GMT BunnyHop 2010-05-03T19:54:58Z https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11033#M479 <P>I've been seeing (from demos and videos) that splunk has the ability to create Remedy (ServiceDesk) ticket. Is there a down and dirty way to do this? Maybe a wiki that I've been missing?</P> Wed, 07 Apr 2010 03:02:07 GMT https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11033#M479 BunnyHop 2010-04-07T03:02:07Z https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11034#M480 <P>Perhaps not that satisfying answer since i dont have remedy and cannot put it all together.</P> <P>Here is a small java program you can use.</P> <P><A href="http://stackoverflow.com/questions/1074599/create-ticket-in-bmc-remedy-via-java">http://stackoverflow.com/questions/1074599/create-ticket-in-bmc-remedy-via-java</A></P> <P>You'd need to replace the args passed in into the values of each newEntry line. Take args[1] to args[n] and replace in each of the newEntry lines:</P> <PRE><CODE>newEntry.put(1000000163, new Value(4000)); // Impact - (High) 1000/2000/3000/4000 (Low) </CODE></PRE> <P>Then you can hook it up using the following mechanism - replacing the generateRemedyTicket script with the java code.</P> <P><A href="http://zh-hant.splunk.com/wiki/Deploy:Use_Splunk_alerts_with_scripts_to_create_a_ticket_in_your_ticketing_system" rel="nofollow">http://zh-hant.splunk.com/wiki/Deploy:Use_Splunk_alerts_with_scripts_to_create_a_ticket_in_your_ticketing_system</A></P> <P>If this is not clear let me know and i could get it closer by cleaning up the java code.</P> <P>Also on the net there is VB code to do the same.</P> <P>FWIW, we do have code to create Jira tickets - we are a jira shop here at splunk.</P> Thu, 08 Apr 2010 08:06:47 GMT https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11034#M480 Erik_Swan 2010-04-08T08:06:47Z https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11035#M481 <P>Is this still the case for 4.1? It seems (just from poking around) that you just need to specify a URL? I do see this on the workflow.</P> Thu, 08 Apr 2010 19:50:30 GMT https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11035#M481 BunnyHop 2010-04-08T19:50:30Z https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11036#M482 <P>This is still not working/unable to recreate. Should I raise a white flag already?</P> Mon, 03 May 2010 19:54:58 GMT https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11036#M482 BunnyHop 2010-05-03T19:54:58Z https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11037#M483 <P>My understanding is that the demo on the Splunk videos was created by Will.</P> Fri, 29 Oct 2010 08:10:00 GMT https://community.splunk.com/t5/Getting-Data-In/How-to-make-Splunk-create-a-Remedy-ServiceDesk-ticket/m-p/11037#M483 BunnyHop 2010-10-29T08:10:00Z