topic Re: Why is my log file sometimes ignored? in Getting Data In

Why is my log file sometimes ignored?

twinspop — Sat, 01 Oct 2016 00:01:36 GMT

Self-answered question follows. Perhaps it will help someone else in the same boat.

I have a file called portal-server.log on a log server (NFS mount from many machines) that periodically doesn't log after a roll. The internal logs show:

09-30-2016 18:26:33.435 -0400 ERROR TailingProcessor - File will not be read, seekptr checksum did not match (file=/var/logs/host1048/portal-server.log).  Last time we saw this initcrc, filename was different.  You may wish to use a CRC salt on this source.  Consult the documentation or file a support case online at http://www.splunk.com/page/submit_issue for more info.

I tried changing the initCrcLength but problem returned. (And I steered clear of using CRCSalt.) Checking the number of files on the log server. Checking the health of the NFS mount. So many avenues all leading to dead ends.

What is going on? Answer below...

Re: Why is my log file sometimes ignored?

twinspop — Sat, 01 Oct 2016 00:02:25 GMT

I asked the user for the first few lines of the files thinking maybe there was a header that an initCrcLength adjustment would fix. No, it was plain old syslog:

2016-09-30 00:00:00,836 WARN  - [APPID: ] [TXID: ] [UID: ] [ORGOID: ] [AOID: ] [UA_MODE: ] - com.cs.services.ws.handlers.somehandler.handleMessage(): HTTP Header OrgOID is NOT present in the header

Then it hit me. I quickly searched for that exact log line:

index=problem_index earliest=@d latest=@d+1m "2016-09-30 00:00:00,836 WARN" orgoid is not present

And there it was. But in another source! The error from internal logs was legit. There was another log with IDENTICAL content. Turns out someone on the developer team added another appender to the log4j config.

Re: Why is my log file sometimes ignored?

plaid_blanket — Mon, 19 May 2025 21:51:09 GMT

9 years later, same problem, you saved me--thanks. /var/log/secure and /var/log/messages both being monitored, both had the same log line at the beginning.