topic Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit? in Getting Data In

Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

Afef — Tue, 28 Oct 2014 17:03:38 GMT

I'm trying to upgrade splunk to the version 6.2 on windows 7 64 bits, it performed a "rollback action" during which I got the message : " splunk Enterprise setup wizard ended prematurely because of an error. Your system has not been modified... "
when i write splunk status on CLI i got the message : "splunkd : unable to obtain status".
Any help please ?? Thanks

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

tom_frotscher — Tue, 28 Oct 2014 17:08:52 GMT

Hi!

Nice to hear i am not alone. I run in exactly the same problem!

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

wpreston — Tue, 28 Oct 2014 17:13:08 GMT

I got the same message. I tried to start Splunk using the CLI afterwards, but Splunkweb and Splunkd were no longer installed as services.

I tried the upgrade again and it installed this time, however the Splunk processes now use the local system account instead of the domain account I've been using in previous versions. There were no options presented during the upgrade, the installer just changed it.

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

tom_frotscher — Tue, 28 Oct 2014 17:19:30 GMT

Yeah, my services were also removed. Maybe some problem with the new services, as far as i know the splunkd and splunkweb services are combined after the upgrade. I could also find a "splunk.log" in the temp directory of windows that should log the installation progress. It said the installation failed because of some account rights that can not be transfered. But i didn't understand it and can't remember completely. Sadly i can't post it now, because i am at my home computer now.

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

wpreston — Tue, 28 Oct 2014 17:43:34 GMT

I should add that my installation is on Windows Server 2008 R2.

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

wcolgate_splunk — Tue, 28 Oct 2014 17:58:14 GMT

Can anyone experiencing this issue supply the MSIxxxxxx.log file? This is normally found in %temp%. In addition there will be a splunk.log there as well (sometime windows puts it in the directory right above %temp%).

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

martin_mueller — Tue, 28 Oct 2014 18:29:39 GMT

Wim,

I've emailed you a load of log files that might be relevant to the failed upgrade after testing that on my home PC... no MSIxxxxxx.log file to be found anywhere though.

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

rovechkin — Tue, 28 Oct 2014 18:34:56 GMT

what build are you upgrading from?

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

martin_mueller — Tue, 28 Oct 2014 18:38:41 GMT

From this:

VERSION=6.1.4
BUILD=233537
PRODUCT=splunk
PLATFORM=Windows-AMD64

To this:

VERSION=6.2.0
BUILD=237341
PRODUCT=splunk
PLATFORM=Windows-AMD64

#splunk if you need more info, probably easier...

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

rovechkin — Tue, 28 Oct 2014 19:01:45 GMT

what is #splunk?

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

martin_mueller — Tue, 28 Oct 2014 19:08:09 GMT

Splunk's IRC channel on EFnet.

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

wpreston — Tue, 28 Oct 2014 19:27:07 GMT

I've looked and unfortunately I don't see that file anywhere. The most recent MSI file I have is from when I installed Splunk 6.1.4.

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

martin_mueller — Tue, 28 Oct 2014 19:39:45 GMT

Running splunk enable boot-start apparently recreates the services, and the splunkd service appears to be working. However, the splunkweb service kills itself right after starting with this entry in the Windows Application event logs:

The instance's SvcRun() method failed 
Traceback (most recent call last):
  File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\win32\win32serviceutil.py", line 835, in SvcRun self.SvcDoRun()
  File "C:\Program Files\Splunk\bin\SplunkWebService.py", line 39, in SvcDoRun
    from splunk.appserver.mrsparkle import root
  File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\__init__.py", line 13, in <module>
    from lib.decorators import *
  File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\appserver\mrsparkle\lib\decorators.py", line 2, in <module>
    import cherrypy
ImportError: No module named cherrypy 
%2: %3

Apparently more than just the services is broken 😞

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

wcolgate_splunk — Tue, 28 Oct 2014 19:51:07 GMT

Splunkweb, as a service doesn't actually run anymore see:

http://docs.splunk.com/Documentation/Splunk/6.2/Installation/Aboutupgradingto6.2READTHISFIRST#The_Splunk_Web_service_installs_but_does_not_run

and

http://docs.splunk.com/Documentation/Splunk/6.2/Admin/StartSplunk#Start_Splunk_Enterprise_on_Windows

It is installed in case one rolls back to legacy mode.

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

martin_mueller — Tue, 28 Oct 2014 20:00:52 GMT

I see... that part seems to have worked in my upgrade install, but the splunk binary still reports 6.1.4 and hence doesn't listen on 8000. I guess I'll clean it out and make a fresh install, too murky to try and fix anything.

No, not an important Splunk instance 🙂

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

ChrisG — Mon, 28 Sep 2020 18:01:19 GMT

Also, quoting from the Deprecated features page:

Windows 7 and Windows 8 x86 & x86_64: Enterprise support for Windows 7 and Windows 8 x86 & x86_64 has been removed.

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

martin_mueller — Tue, 28 Oct 2014 20:03:20 GMT

For completeness' sake, running a Trial license here.

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

martin_mueller — Tue, 28 Oct 2014 21:44:16 GMT

Quick survey for those experiencing problems: What language is your Windows set to?

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

Afef — Wed, 29 Oct 2014 09:48:52 GMT

My windows language is french !

Re: Why am I getting "Splunk Enterprise setup wizard ended prematurely..." trying to upgrade to Splunk 6.2 on Windows 7 64 bit?

Afef — Wed, 29 Oct 2014 09:50:45 GMT

I tried installing (not upgrading) splunk 6.2 on another windows 7 machine, but i still have the same problem !