topic Splunk server stops taking client data in Getting Data In

Splunk server stops taking client data

jgauthier — Fri, 28 Oct 2011 14:25:15 GMT

Situation:

I log into to splunk and find that data is not present when it should be.
I log into the client machine with the issue and find it's no longer connected:
tcp 0 0 192.168.74.5:40358 192.168.74.45:9997 TIME_WAIT

I restart the client, and it doesn't change. It will not connect. I restart the server, and voila:
tcp 0 0 192.168.74.5:39908 192.168.74.45:9997 ESTABLISHED

This has been happening to me repeatedly for a few revisions of 4.2 (I've tried multiple subversions) currently I am running: Splunk 4.2.2 (build 101277)

Is this a known issue? Can I provide more information? I don't want to have to babysit my data 😞 I have about 10-15 forwarders, and I never know which one it's going to be until I am missing data.

Re: Splunk server stops taking client data

pete42 — Fri, 28 Oct 2011 15:49:50 GMT

This is also happening to me on version 4.2.3 (105575), except it is always the same one (only 2 indexers).

Re: Splunk server stops taking client data

jgauthier — Mon, 28 Nov 2011 18:38:18 GMT

I have opened a ticket on this issue.

Re: Splunk server stops taking client data

jgauthier — Mon, 09 Jan 2012 20:46:22 GMT

I wanted to follow up one this question. I did open a ticket and have beenw roking with splunk since November on it. The listener stopped because the indexer was clogged.

Getting to figure out why the indexer was clogged took some time. Ultimately, we discovered the fishbucket was huge. Almost 3GB. Because of it's size, splunk was spending most of it's time searching the fishbucket. We cleaned the fishbucket and splunk started behaving normally.

Now, the reason the fishbucket got so large was because I was putting a large number of files into a sinkhole. I just wanted splunk to scoop them up and index them. As it turns out, even though the sinkhole deletes the files, splunk still recorded the data so they would not be re-indexed.
After so long, and so many files the fishbucket got so large. Splunk support has my data and is reproducing this so a bug can be logged.

I have also put in an enhancement request that will allow the ability to bypass the fishbucket.

Re: Splunk server stops taking client data

kochera — Fri, 20 Jan 2012 14:41:26 GMT

I have the same problem on three out of our six indexers. They suddenly stop accepting connection from Universal Forwarders. A telnet to port 9997 on localhost is not working either. Our fishbucket is only 2.5 MB in size. Splunkversion is 4.2.5

cheers,
Andy

Re: Splunk server stops taking client data

jgauthier — Fri, 20 Jan 2012 15:03:46 GMT

Have you checked your splunkd.log?

Specifically for something like this:
12-02-2011 08:14:06.429 -0500 INFO TcpInputProc - Stopping port : 9997
12-02-2011 08:14:06.429 -0500 INFO TcpInputProc - Stopping port : 9998
12-02-2011 08:14:06.429 -0500 WARN TcpInputProc - Stopping all listening ports. Queues blocked for more than 300 seconds

Re: Splunk server stops taking client data

kochera — Fri, 20 Jan 2012 15:06:33 GMT

Yes, thats exactly what we see.

Re: Splunk server stops taking client data

jgauthier — Fri, 20 Jan 2012 15:08:12 GMT

Your indexer is getting bogged down. I'm not sure I can personally help much at this point. However, Splunk on Splunk was helpful in identifying the indexer load.

Re: Splunk server stops taking client data

kochera — Fri, 20 Jan 2012 15:08:13 GMT

from an OS perspective the socket is in open (listening) but as we see in the logfile splunk is blocking. So far we do not have any clue what might be the problem. We tried to trace it but so far without success.

Re: Splunk server stops taking client data

kochera — Fri, 20 Jan 2012 15:15:36 GMT

Thanks so far. I opened as well case with Splunk.

cheers,
Andy