topic Re: Splunk account in Getting Data In

Splunk account

VijayA — Wed, 12 Apr 2023 13:41:53 GMT

Hi, we are using Splunk from long time but we don't have support account to get help from Splunk like to raise issue with them. The old team who managed Splunk they don't have support account.

Kindly, provide me the steps to get support account for splunk.

Re: Splunk account

gcusello — Wed, 12 Apr 2023 13:53:45 GMT

Hi @VijayA,

If you have a valid license, you can contact your Splunk Partner or Splunk Sales, to add one or more (until three) of you to your license.

Then you can use these accounts to open cases.

Ciao.

Giuseppe

Re: Splunk account

VijayA — Wed, 12 Apr 2023 13:59:44 GMT

Hi, We do have valid license, but not sure who is the Splunk Partner or Splunk Sales for South Africa region.

How can we find the Partner or sales person name, please advise.

Re: Splunk account

gcusello — Wed, 12 Apr 2023 15:34:20 GMT

Hi @VijayA,

you could ask at https://www.splunk.com/en_us/about-splunk/contact-us.html#customer-support

or search in the South Africa Splunk Partners https://partners.splunk.com/solutionscatalog/search?l=South+Africa

Ciao.

Giuseppe