topic Re: Can't uninstall Splunk 9.x on Windows 2022 in Getting Data In

Can't uninstall Splunk 9.x on Windows 2022

bitnapper — Fri, 24 Mar 2023 08:53:54 GMT

Hi, I took over a Splunk Cluster with Splunk on c:\program files\splunk which produces plenty of problems due to long path restrictions. Activating long path support does not work for splunk so I have to reinstall all instances on c:\splunk. But when trying to uninstall I get errors due to missing permission. I have admin priviliges, installed a test-cluster with all new instances but can't uninstall splunk for some reason. Of course I stopped splunk before trying to uninstall it.

Can anyone tell me why even a freshly installed instance can't be uninstalled? I tried with 9.0.3 and 9.0.4.

Kind Regards

Re: Can't uninstall Splunk 9.x on Windows 2022

gcusello — Fri, 24 Mar 2023 10:57:55 GMT

Hi @bitnapper,

this seems to be a permissions issue not related to the version, but anyway, open a case to Splunk Support, I suppose this is or will be a production system!

Anyway, in 12 years that I work on Splunk I never saw any large production architecture based on windows,, only Linux, on Windows I found only little or test architectures, never production infrastructures, especially with a cluster, so I hint to think a little bit more on your choose.

Ciao.

Giuseppe

Re: Can't uninstall Splunk 9.x on Windows 2022

bitnapper — Fri, 24 Mar 2023 11:04:35 GMT

Hi Giuseppe,

thanks for your insight. The choosing of the os is not mine and even if i preferred Linux I dont have a choice. Also windows is officially supported by splunk so in my option they should actually support this platform properly and not just telling me that I chose the wrong platform - especially when it is one they officially support.

Well, splunk support doesn't seem to be very eager to answer. I'm waiting for two weeks on a related question. I'm afraid if a add complexity to my support request its getting even more complicated.

Re: Can't uninstall Splunk 9.x on Windows 2022

gcusello — Fri, 24 Mar 2023 11:12:17 GMT

Hi @bitnapper,

get an higher Priority to you use case for the delay in answering: you can justify this action with the information that your project is delaying for their missing answer.

About the choose of the OS, the only hint I an give is guide your customer in the choose, explaing the advantages and telling the experiences received in the Community: I'm not the only one that give the same hint in Community! you could also ask help to the Splunk Sales Engineers.

Ciao.

Giuseppe