topic Re: ssl module is not available in Getting Data In

SSL module is not available?

dwoodfordgrid — Thu, 10 Nov 2022 15:22:56 GMT

Hi,

When trying to call some rest API's in a custom script using the request package, if the URL is https Splunk throws the error:

"Can't connect to HTTPS URL because the SSL module is not available."

Anyone know why this might not be available, or how to get around it. Looking at other Splunk scripts, they all reference http not https.

Tried manually adding the ssl module into the TA bin folder but it throws more errors.

Re: ssl module is not available

terminaloutcome — Fri, 02 Apr 2021 07:41:33 GMT

I'm having the same issue and not sure why, did you get to the bottom of it?

Re: ssl module is not available

Ole — Thu, 10 Nov 2022 14:07:37 GMT

Same problem. Did you find a solution?

Re: ssl module is not available

jay_021 — Mon, 29 Jul 2024 23:34:34 GMT

I am also getting same error in Splunk ES 9.1.0.2. Anyone found a solution for this ?

Max retries exceeded with url: /v1/actions/process-check-result (Caused by SSLError("Can't connect to HTTPS URL because the SSL module is not available."))

Re: ssl module is not available

terminaloutcome — Thu, 01 Aug 2024 10:35:20 GMT

If that's core functionality throwing that error then contact support.

If it's a third-party app they shouldn't be trying to use python code that attempts to access that module, basically... there's ways to make requests to URLs without calling it directly.

Re: SSL module is not available?

ccWildcard — Tue, 01 Oct 2024 21:02:25 GMT

I had this same issue. I built an ansible playbook that needed to run a python script. I got this error when running: /opt/splunk/bin/python script.py
What fixed it: /opt/splunk/bin/splunk cmd python script.py

Not sure if you're having the same problem but for some reason the request module doesn't load right of handle ssl if you do /opt/splunk/bin/python but DOES work correctly if you use /opt/splunk/bin/splunk cmd python. Hope it helps!

Re: SSL module is not available?

jay_021 — Tue, 01 Oct 2024 21:23:04 GMT

Thanks ccWildcard

Executing /opt/splunk/bin/splunk cmd python script.py make sense.

Will update my app and retest.