How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"

landen99 — Wed, 24 Aug 2022 15:00:39 GMT

Loading the Configuration page from the Splunk_TA_snow ServiceNow TA yields the following error:

Something went wrong!

Failed to load current state for selected entity in form!

Error: Request failed with status code 500

ERR0005

Similarly for the inputs page yields the following error:

Failed to load Inputs Page

This is normal on Splunk search heads as they do not require an Input page. Check your installation or return to the configuration page.

Error: Request failed with status code 500

ERR0001

The troubleshooting documentation only mentions something about using the admin account, which we are:

https://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Troubleshooting#Cannot_access_configuration_page

SNOW internal logs only show this error:

index=_internal sourcetype="ta_snow" 2022-08-24 13:52:12,894 INFO pid=[xxx] tid=MainThread file=snow.py:stream_events:430 | No configured inputs found. To collect data from ServiceNow, configure new input(s) or update existing input(s) either from Inputs page of the Add-on or manually from inputs.conf.

Splunkd errors show:

requests.exceptions.ConnectionError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer')) raise ConnectionError(err, request=request) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/adapters.py", line 501, in send r = adapter.send(request, **kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/sessions.py", line 645, in send resp = self.send(prep, **send_kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/sessions.py", line 529, in request return session.request(method=method, url=url, **kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/api.py", line 61, in request **kwargs, File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/solnlib/splunk_rest_client.py", line 147, in request response = self.handler(url, message, **kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 1279, in request return self.request(url, { 'method': "GET", 'headers': headers }) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 1219, in get response = self.http.get(path, all_headers, **query) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 685, in get val = f(*args, **kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 70, in new_f return request_fun(self, *args, **kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/binding.py", line 289, in wrapper **query) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/client.py", line 795, in get return super(Collection, self).get(name, owner, app, sharing, **query) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/client.py", line 1702, in get response = self.get(key) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/splunklib/client.py", line 1740, in __getitem__ conf = self._confs[name] File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/solnlib/conf_manager.py", line 457, in get_conf return func(*args, **kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/solnlib/utils.py", line 153, in wrapper Traceback (most recent call last): During handling of the above exception, another exception occurred: urllib3.exceptions.ProtocolError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer')) return self._sock.recv_into(b) File "/opt/splunk/lib/python3.7/socket.py", line 589, in readinto line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1") File "/opt/splunk/lib/python3.7/http/client.py", line 280, in _read_status version, status, reason = self._read_status() File "/opt/splunk/lib/python3.7/http/client.py", line 319, in begin response.begin() File "/opt/splunk/lib/python3.7/http/client.py", line 1373, in getresponse httplib_response = conn.getresponse() File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 444, in _make_request File "<string>", line 3, in raise_from six.raise_from(e, None) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 449, in _make_request chunked=chunked, File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 710, in urlopen raise value.with_traceback(tb) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/packages/six.py", line 769, in reraise raise six.reraise(type(error), error, _stacktrace) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/util/retry.py", line 550, in increment File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 786, in urlopen timeout=timeout File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/adapters.py", line 450, in send Traceback (most recent call last): During handling of the above exception, another exception occurred: ConnectionResetError: [Errno 104] Connection reset by peer return self._sock.recv_into(b) File "/opt/splunk/lib/python3.7/socket.py", line 589, in readinto line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1") File "/opt/splunk/lib/python3.7/http/client.py", line 280, in _read_status version, status, reason = self._read_status() File "/opt/splunk/lib/python3.7/http/client.py", line 319, in begin response.begin() File "/opt/splunk/lib/python3.7/http/client.py", line 1373, in getresponse httplib_response = conn.getresponse() File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 444, in _make_request File "<string>", line 3, in raise_from six.raise_from(e, None) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 449, in _make_request chunked=chunked, File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/urllib3/connectionpool.py", line 710, in urlopen WARNING:root:Run function: get_conf failed: Traceback (most recent call last): requests.exceptions.ConnectionError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer')) raise ConnectionError(err, request=request) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/adapters.py", line 501, in send r = adapter.send(request, **kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/sessions.py", line 645, in send resp = self.send(prep, **send_kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/sessions.py", line 529, in request return session.request(method=method, url=url, **kwargs) File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/requests/api.py", line 61, in request **kwargs, File "/opt/splunk/etc/apps/Splunk_TA_snow/lib/solnlib/splunk_rest_client.py", line 147, in request Traceback (most recent call last): During handling of the above exception, another exception occurred: urllib3.exceptions.ProtocolError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer')) return self._sock.recv_into(b) File "/opt/splunk/lib/python3.7/socket.py", line 589, in readinto line = str(self.fp.readline(_MAXLINE + 1), "iso-8859-1") File "/opt/splunk/lib/python3.7/http/client.py", line 280, in _read_status version, status, reason = self._read_status() File "/opt/splunk/lib/python3.7/http/client.py", line 319, in begin response.begin() File "/opt/splunk/lib/python3.7/http/client.py", line 1373, in getresponse httplib_response = conn.getresponse()

How do we troubleshoot and solve this?

Re: How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"

isauadh — Thu, 03 Nov 2022 21:27:13 GMT

I got the exact same error. Were you able to resolve it? My error code for 500 is ERR0005

Re: How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"

JaysunFL — Tue, 06 Dec 2022 12:06:39 GMT

I am having the same issue and have tried installing on multiple HFs, either of you able to resolve this?

Re: How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"

patrickvanreck — Wed, 01 Mar 2023 13:49:51 GMT

I register the same Error Message on other TA's.
It seems to be a problem in Python.

Re: How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"

alecvogelsang-d — Tue, 07 Mar 2023 23:28:02 GMT

I ran into the same issue for Falcon Crowdstrike Event Streams and the Splunk Add-On for AWS on my Heavy Forwarders. This indicates it was likely a Splunk config issue, rather than a Splunk app issue.

Splunk Support recommended the following, which fixed the problem right away.

The value for one of the parameters in the server.conf file is not set up in the expected format. 

Please perform the below steps in your HF in which the Box add-on UI page(s) are not loading properly: 

1.Go to /splunk/etc/system/local/server.conf file. 

2.Update the value of the enableSplunkdSSL parameter from True to true on the [sslConfig] stanza. 

3.Restart the HF.

If your server.conf file doesn't specifically have an invalid enableSplunkdSSL attribute, then I suspect that your issue may be some other SSL configuration.

It's worth noting too that using splunk cmd btool check --debug did not detect this issue during troubleshooting.

topic Re: How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!" in Getting Data In

How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"

Something went wrong!

Failed to load Inputs Page

Re: How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"

Re: How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"

Re: How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"

Re: How to resolve: ServiceNow TA Error "Failed to load current state for selected entity in form!"