topic Re: Splunk integration to parse Logs of BMC remedy SAAS in Splunk Dev

Splunk integration to parse Logs of BMC remedy SAAS

ahmedhassanean — Sun, 29 Jul 2018 20:55:43 GMT

Dears,

i would like to know if there is the possible way to retrieve BMC remedy SAAS Logs to splunk and parse it as per my knowledge Remedy add-on used to open tickets to remedy platform only not for parsing logs

Re: Splunk integration to parse Logs of BMC remedy SAAS

adonio — Mon, 30 Jul 2018 00:50:26 GMT

hello there,

looking at this link:
https://docs.bmc.com/docs/ars91/en/using-relational-databases-with-bmc-remedy-ar-system-609072159.html
it looks like BMC Remedy can use any of the described databases.
looking at this link:
https://help.unc.edu/help/how-to-extract-data-from-remedy-for-reporting-purposes/
looks like there is a csv export function
i guess you can pick one of two approaches:
1. DB Connect - write the desired sql query and index the data
2. Hit the export end point via script (or API or whatever) and monitor the csv file/s

hope it helps

Re: Splunk integration to parse Logs of BMC remedy SAAS

ahmedhassanean — Mon, 30 Jul 2018 11:59:04 GMT

i check your link but i think they are for On-Premies version what I am talking about is SAAS version