topic Re: Splunk Installer was unable to create Splunk services in Splunk Dev

Splunk Installer was unable to create Splunk services

lexluthor — Tue, 01 May 2012 16:10:00 GMT

I installed Splunk for the first time, and I decided to move the install to another drive.

I uninstalled Splunk and restarted and got this error:

"Splunk Installer was unable to create
Splunk services. Please make sure the
user running the installer has the
correct privileges, including being
able to create Windows Services.
Exitcode='1'"

I checked for the services in services.msc; there was nothing there. I tried sc delete , just in case. I cleaned the registry. I searched the registry for anything splunk related and found nothing. I looked in msconfig for anything related.

As far as I know, Windows 7
does not allow me to run .msi packages
as admin by right-clicking, and going
into properties.

I ran the .msi package as admin using cmd. I read the logs and there's a python error in the log regarding ssl certificates: %LocalAppData%\Temp\Splunk-108.3.26786.log

> if
> normalizeBoolean(serverconf['sslConfig'].get('requireClientCert')):
> KeyError: 'sslConfig'

Re: Splunk Installer was unable to create Splunk services

yannK — Tue, 01 May 2012 18:20:23 GMT

it smells like a permission issue.
On windows, you can run a cmd window as admin by editing the cmd shortcut options.
see http://www.howtogeek.com/howto/windows-vista/run-a-command-as-administrator-from-the-windows-vista-run-box/

Once done :

using the cmd line try to recreate the service using
splunk disable boot-start
splunk enable boot-start
then check in the services to verify
or uninstall / clean the folders / then reinstall using the admin cmd line.

Re: Splunk Installer was unable to create Splunk services

lexluthor — Tue, 01 May 2012 21:16:32 GMT

I explained above that I ran the program with admin credentials via cmd. I would be unable to use any splunk command as the application was not installed. I already did everything else you said as I stated above. 🙂 But thanks for the help.

Re: Splunk Installer was unable to create Splunk services

lexluthor — Tue, 01 May 2012 21:26:58 GMT

I hate to speculate but perhaps it's only nagging because I installed it on C:\ first, where it infused its SSL certificates, and then tried to install it on another drive where those certificates were unavailable--on my Z: drive. Anyway, at least for me, the problem stems from the program insisting on being installed on the C:\ drive. It installed fine when I finally tried to just re-install it on C:.

Re: Splunk Installer was unable to create Splunk services

lexluthor — Tue, 01 May 2012 21:29:50 GMT

I agree with "permission issue," but not necessarily in the "Windows" sense of the word. I think the permission issues are within the program itself.