topic Web Intelligence GenericFTR Error on Splunk 5 in Splunk Dev https://community.splunk.com/t5/Splunk-Dev/Web-Intelligence-GenericFTR-Error-on-Splunk-5/m-p/28153#M315 <P>After upgrading to Splunk 5.0, we started seeing the following error message in a popup when loading the web intelligence landing page:</P> <P>Splunk encountered the following unknown module: "GenericFTR" . The view may not load properly.</P> <P>It looks like the CSS is broken as well, as the app reverts to the Splunk color scheme, not the lighter toned web intelligence.</P> <P>Seeing this in the splunk web access logs:</P> <P>xx.xx.xx.xx - xxxx [08/Nov/2012:00:45:35.378 +0000] "GET /en-US/modules/@140868:123300/GenericFTR/GenericFTR.js HTTP/1.1" 404 1192 "https://*****/en-US/app/webintelligence/overview" useragent string</P> <P>any suggestions?</P> Thu, 08 Nov 2012 18:00:16 GMT sf_user_199 2012-11-08T18:00:16Z Web Intelligence GenericFTR Error on Splunk 5 https://community.splunk.com/t5/Splunk-Dev/Web-Intelligence-GenericFTR-Error-on-Splunk-5/m-p/28153#M315 <P>After upgrading to Splunk 5.0, we started seeing the following error message in a popup when loading the web intelligence landing page:</P> <P>Splunk encountered the following unknown module: "GenericFTR" . The view may not load properly.</P> <P>It looks like the CSS is broken as well, as the app reverts to the Splunk color scheme, not the lighter toned web intelligence.</P> <P>Seeing this in the splunk web access logs:</P> <P>xx.xx.xx.xx - xxxx [08/Nov/2012:00:45:35.378 +0000] "GET /en-US/modules/@140868:123300/GenericFTR/GenericFTR.js HTTP/1.1" 404 1192 "https://*****/en-US/app/webintelligence/overview" useragent string</P> <P>any suggestions?</P> Thu, 08 Nov 2012 18:00:16 GMT https://community.splunk.com/t5/Splunk-Dev/Web-Intelligence-GenericFTR-Error-on-Splunk-5/m-p/28153#M315 sf_user_199 2012-11-08T18:00:16Z Re: Web Intelligence GenericFTR Error on Splunk 5 https://community.splunk.com/t5/Splunk-Dev/Web-Intelligence-GenericFTR-Error-on-Splunk-5/m-p/28154#M316 <P>I was able to fix this:</P> <P>-Removed web intelligence app via deployment server<BR /> -removed reference to web intelligence's hidden search swapper module from a separate app<BR /> -re-installed web intelligence app</P> <P>(Our indexes for web intelligence are on indexers, not the search head).</P> Thu, 08 Nov 2012 18:48:32 GMT https://community.splunk.com/t5/Splunk-Dev/Web-Intelligence-GenericFTR-Error-on-Splunk-5/m-p/28154#M316 sf_user_199 2012-11-08T18:48:32Z