https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20591#M178 <P>Have you installed Splunk?</P> Wed, 31 Jul 2013 19:10:41 GMT lukejadamec 2013-07-31T19:10:41Z https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20587#M174 <P>Wanted to understand if we can use splunk to analyze the data from a service request tool. The dump would contain ticket id, open date, closed date, severity etc</P> Wed, 31 Jul 2013 16:48:35 GMT https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20587#M174 svdath 2013-07-31T16:48:35Z https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20588#M175 <P>Is it a database that can be connected to Splunk with DB Connect?<BR /> Does it generate a log that contains data you can use?<BR /> Generally speaking Splunk can analyse any data.</P> Wed, 31 Jul 2013 16:54:20 GMT https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20588#M175 lukejadamec 2013-07-31T16:54:20Z https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20589#M176 <P>It is a tool that gives out an csv dump. I wanted to analyse the dump with respect to how many tickets were raised, how many closed, time take to close the tickets, SLA met etc</P> Wed, 31 Jul 2013 16:59:24 GMT https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20589#M176 svdath 2013-07-31T16:59:24Z https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20590#M177 <P>Splunk will give that type of analysis if the data contains enough details.</P> Wed, 31 Jul 2013 18:04:18 GMT https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20590#M177 Gilberto_Castil 2013-07-31T18:04:18Z https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20591#M178 <P>Have you installed Splunk?</P> Wed, 31 Jul 2013 19:10:41 GMT https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20591#M178 lukejadamec 2013-07-31T19:10:41Z https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20592#M179 <P>Here is a step by step for adding a csv file.<BR /> <A href="http://splunk-base.splunk.com/answers/29418/step-by-step-adding-a-new-csv-datasource">http://splunk-base.splunk.com/answers/29418/step-by-step-adding-a-new-csv-datasource</A></P> Fri, 02 Aug 2013 13:45:30 GMT https://community.splunk.com/t5/Splunk-Dev/Splunk-used-to-analyse-service-requests/m-p/20592#M179 lukejadamec 2013-08-02T13:45:30Z