topic Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1 in Deployment Architecture

Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

a212830 — Mon, 28 Sep 2020 16:32:44 GMT

Hi,

I updated my dev server to 6.1 and when I try to access my search peers, I get the following error:
2014-05-06 09:23:48,489 ERROR [5368e263cf1c461fd0] init:281 - Mako failed to render: Traceback (most recent call last): File "/apps/splunk/lib/python2.7/site-packages/splunk/appserver/mrsparkle/controllers/init.py", line 277, in render_template return templateInstance.render(*template_args) File "/apps/splunk/lib/python2.7/site-packages/mako/template.py", line 283, in render return runtime.render(self, self.callable, args, data) File "/apps/splunk/lib/python2.7/site-packages/mako/runtime.py", line 575, in _render *kwargs_for_callable(callable, data)) File "/apps/splunk/lib/python2.7/site-packages/mako/runtime.py", line 607, in render_context _exec_template(inherit, lclcontext, args=args, kwargs=kwargs) File "/apps/splunk/lib/python2.7/site-packages/mako/runtime.py", line 633, in _exec_template callable(context, args, **kwargs) File "/apps/splunk/share/splunk/search_mrsparkle/templates/layout/base.html", line 18, in render_body <%self:render/> File "/apps/splunk/share/splunk/search_mrsparkle/templates/layout/base.html", line 33, in render_render ## define main HTML wrapper File "/apps/splunk/share/splunk/search_mrsparkle/templates/layout/base.html", line 93, in render_pagedoc <%next:body/> File "/apps/splunk/share/splunk/search_mrsparkle/templates/layout/view.html", line 22, in render_body ${next.body()} File "/apps/splunk/share/splunk/search_mrsparkle/templates/layout/admin.html", line 15, in render_body ${next.body()} File "/apps/splunk/share/splunk/search_mrsparkle/templates/admin/index.html", line 96, in render_body % endif File "/apps/splunk/lib/python2.7/site-packages/mako/runtime.py", line 502, in include_file callable(ctx, *kwargs_for_include(callable, context.orig, *kwargs)) File "/apps/splunk/share/splunk/search_mrsparkle/templates/admin/list.html", line 332, in render_body <%call expr="genListRows(namespace, uiHelper, entities, endpoint_path, kwargs)"/> File "/apps/splunk/share/splunk/search_mrsparkle/templates/admin/_helpers.html", line 738, in render_genListRows % if role == '' or role in auth.listUsers()[auth.getCurrentUser()['name']]['roles']: File "/apps/splunk/lib/python2.7/UserDict.py", line 23, in __getitem_ raise KeyError(key) KeyError: u'admin'

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

bosburn_splunk — Tue, 06 May 2014 14:47:13 GMT

What version were you upgrading from?

By search peers, you mean your indexers? Were you trying to log into them directly?

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

a212830 — Tue, 06 May 2014 15:47:29 GMT

From 6.03 to 6.1. Yes, I went into distributed search -> search peers on the search-head.

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

evalente — Tue, 06 May 2014 16:08:16 GMT

I am having the same issue!!! Upgrade to 6.1 has all indexes being updated fine, but no searches are being returned. Saying "search peer error".

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

bosburn_splunk — Tue, 06 May 2014 16:31:01 GMT

Can you elaborate on the steps you took to upgrade? Did you upgrade the search heads first or the indexers? Did you restart after upgrading?

What OS are you running it on?

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

evalente — Tue, 06 May 2014 16:53:59 GMT

I am running index/search head on one box and running on Windows. Seeing Search Peer Error when searching anything, but indexes seems to be incrementing fine.

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

a212830 — Tue, 06 May 2014 19:44:16 GMT

This was just an upgrade of the search-head. Nothing else was touched. I stopped the search-head, untarred the file and restarted the splunkd process - this is on OEL Linux 6.X.

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

a212830 — Tue, 06 May 2014 19:46:40 GMT

Looks like the search-head is having issues communicating with the search-peers...

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

dshpritz — Tue, 06 May 2014 20:25:42 GMT

I'm seeing the same thing, but not just on the macro page, but many of the pages in manager.

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

cjberg — Tue, 06 May 2014 22:43:10 GMT

I'm also experiencing this error, but on a single RHEL server installation. I upgraded from Splunk Enterprise 6.0.2 to 6.1.0 without seeing any error messages. It seems to me that there might be something related to the admin account I’m using, since it crashes when looking up role information.

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

bosburn_splunk — Tue, 06 May 2014 22:48:23 GMT

All -
If you have enterprise support, can you please open a support case and create a diag ( see information here - http://docs.splunk.com/Documentation/Splunk/6.1/Troubleshooting/Generateadiag ) and email bosburn@splunk.com the ticket number?

Brian

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

piebob — Tue, 06 May 2014 23:04:15 GMT

Splunk Support/Sustaining Engineering is looking into this issue. if you are experiencing this issue, please do as Brian suggests above and file a support case. thank you!

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

a212830 — Wed, 07 May 2014 01:48:56 GMT

I did. Thanks for the help.

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

hexx — Thu, 08 May 2014 00:58:30 GMT

UPDATE: Maintenance release 6.1.1 has been made available to resolve this issue. If you are experiencing this problem, please update to Splunk Enterprise 6.1.1.

This has been identified as bug SPL-83852 and is likely to be fixed in an accelerated maintenance release for Splunk 6.1.

In the meantime, if you are experiencing this issue on Splunk Enterprise 6.1 you can take the following steps to work around it:

Stop Splunk Web
$SPLUNK_HOME/bin/splunk stop splunkweb
- Download a patched _helpers.html file from Splunk's box.com account - https://splunk.box.com/s/i288znmr84rulbx6le25
Replace $SPLUNK_HOME/share/splunk/search_mrsparkle/templates/admin/_helpers.html with the patched _helpers.html file.
Start Splunk Web
$SPLUNK_HOME/bin/splunk start splunkweb

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

cjberg — Thu, 08 May 2014 00:58:31 GMT

I got this patch through Splunk Support and have already verified that it works as expected on my installation. Great work!

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

sylim_splunk — Thu, 08 May 2014 05:20:37 GMT

The solution worked for the case as well.

Getting this error when I try to access some Data inputs pages in UI. For example "Files and directories", "TCP", "Local performance monitoring"

    An error occurred while rendering the page template. See web_service.log for more details

Clicking the link to search on the error returns no results.

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

dmaislin_splunk — Thu, 08 May 2014 12:44:36 GMT

Works perfectly! Great job team Splunk!

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

tmeader — Thu, 08 May 2014 16:08:24 GMT

Will this same fix work for the similar errors being seen in the 6.0.4 release that was put out and then pulled back yesterday? Was told by support that they were working on a fix, but not being able to access virtually any Settings page is getting to be a major hassle.

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

Ellen — Fri, 09 May 2014 20:48:51 GMT

6.0.4 has been re-released with this fix.
You will want to download 6.0.4 build 207768

Re: Various Manager pages fail to render, shows error "Mako failed to render" after upgrading to 6.1

linu1988 — Fri, 09 May 2014 20:56:04 GMT

are we expecting a 6.1 re-release with the fix embedded? we want to move to the awesome 6.1 as soon as possible 🙂