https://community.splunk.com/t5/Deployment-Architecture/How-to-resolve-quot-err-not-connected-quot-error-in-Deployment/m-p/470858#M24333 <P>I receive the above error. I'm trying to monitor a directory from my local computer (UF installed) and checking the output in Splunk cloud. The output doesn't show up in Splunk cloud. When I check the splunkd.log. I find the above error.</P> <P>DC:DeploymentClient - channel=tenantService/handshake Will retry sending handshake message to DS; err=not_connected<BR /> DC:PhonehomeThread - Attempted handshake 10 times. Will try to re-subscribe to handshake reply</P> Wed, 18 Dec 2019 22:42:28 GMT stonera15 2019-12-18T22:42:28Z https://community.splunk.com/t5/Deployment-Architecture/How-to-resolve-quot-err-not-connected-quot-error-in-Deployment/m-p/470858#M24333 <P>I receive the above error. I'm trying to monitor a directory from my local computer (UF installed) and checking the output in Splunk cloud. The output doesn't show up in Splunk cloud. When I check the splunkd.log. I find the above error.</P> <P>DC:DeploymentClient - channel=tenantService/handshake Will retry sending handshake message to DS; err=not_connected<BR /> DC:PhonehomeThread - Attempted handshake 10 times. Will try to re-subscribe to handshake reply</P> Wed, 18 Dec 2019 22:42:28 GMT https://community.splunk.com/t5/Deployment-Architecture/How-to-resolve-quot-err-not-connected-quot-error-in-Deployment/m-p/470858#M24333 stonera15 2019-12-18T22:42:28Z https://community.splunk.com/t5/Deployment-Architecture/How-to-resolve-quot-err-not-connected-quot-error-in-Deployment/m-p/470859#M24334 <P>Hi, <BR /> sounds like you are having a network issue between the UF and DS. Please check the ports/firewall as that is most likely the cause of the issues as the UF is having issues connecting (completing the handshake) to the DS. <BR /> Also check security groups (if you can) and try restarting the DS and the UF. </P> Thu, 02 Jan 2020 10:25:41 GMT https://community.splunk.com/t5/Deployment-Architecture/How-to-resolve-quot-err-not-connected-quot-error-in-Deployment/m-p/470859#M24334 mguhad 2020-01-02T10:25:41Z