Jira Service Desk Simple Add-on: JSONDecodeError

alidrab — Mon, 07 Jun 2021 11:59:07 GMT

Hello,

I've downloaded the 1026 version of this app and configured the JIRA URL, but I am unable to retrieve any projects. The error I am getting is JSONDecoderError at /opt/splunk/lib/python3.7/json/decoder.py, line 355: expecting value: line 8 column 1 (char 7).

Has anyone received this error, if so, what did you do to resolve it? FYI Removing the app and readding it does not resolve the error issue.

Thank you
Aliesha

Re: Jira Service Desk Simple Add-on: JSONDecodeError

guilmxm — Sat, 03 Jul 2021 10:19:52 GMT

@alidrab

Review:
https://ta-jira-service-desk-simple-addon.readthedocs.io/en/latest/troubleshoot.html

Likely your connectivity to JIRA is wrong, wrong credentials, credentials won't let you in, network issue etc

topic Re: Jira Service Desk Simple Add-on: JSONDecodeError in Deployment Architecture

Jira Service Desk Simple Add-on: JSONDecodeError

Re: Jira Service Desk Simple Add-on: JSONDecodeError