topic Re: An error occurred while generating the PDF. Please see python.log for details. in Splunk Enterprise

An error occurred while generating the PDF. Please see python.log for details.

shabamichae — Thu, 25 Apr 2024 09:40:37 GMT

Hi ,

I have set-up a scheduled pdf report to be emailed of a complex dashboard with several graphs, unfortunately I keep getting a timeout error

The dashboard takes about 2 minutes to display. A simple dashboard with a single graph works perfectly so I'm sure the rest of the config is okay.

What I did notice however is that I receive the email, with the following error about a minute after the report was scheduled:
Scheduled view delivery.

An error occurred while generating the PDF. Please see python.log for details.

Please help.

Re: An error occurred while generating the PDF. Please see python.log for details.

tej57 — Thu, 25 Apr 2024 10:32:55 GMT

Hello @shabamichae ,

You should check for _internal index and source=*python.log. This would help understand better why the PDF creation failed and what actually is the reason for dashboard not being part of the email attachements.

I suspect that since the dashboard is complex and have multiple graphs, there should be connectionTimeout error which you can tweak in the configuration files. However, concrete reason and solution can be devised on the basis of the ERROR message only.

Thanks,
Tejas.

Re: An error occurred while generating the PDF. Please see python.log for details.

shabamichae — Fri, 26 Apr 2024 08:50:56 GMT

Which configuration file , do you mean connection timeout in the web.conf file?