topic Re: Splunk Support Help in Splunk Enterprise

Splunk Support Help

WildMufasa1 — Mon, 10 Jul 2023 16:12:00 GMT

I have been attempting to contact the sales team for a month via phone, no response.

I have tried opening cases with many different browsers, doesn't function properly.

I have tried calling other Splunk support numbers, also no answer.

I've tried emailing the support email, no response.

How do I get support??? This is just unacceptable for a company making 3.5 billion dollars a year.

Anyone know how to actually get in contact with support, that works?

Re: Splunk Support Help

inventsekar — Sat, 08 Jul 2023 00:41:39 GMT

This weekend was a long holidays weekend at US.. so that might be a reason.

please let us know what support you are looking for.

if you are looking for new project/sales/implementation support

do you already have a splunk project and are you looking for technical support.. if yes, you can ask here itself.. this is what the questions and answers community.

Best Regards,
Sekar
my youtube channel for Splunk Newbie Learnings
https://www.youtube.com/@SiemNewbies101/videos

Re: Splunk Support Help

WildMufasa1 — Sat, 08 Jul 2023 00:54:35 GMT

I'm trying to get a reset license and also increase my current license to index more data. I know it was a long weekend but I've been at this daily for a month.

Re: Splunk Support Help

inventsekar — Sat, 08 Jul 2023 00:57:18 GMT

Did you create a Splunk support ticket?

Re: Splunk Support Help

WildMufasa1 — Sat, 08 Jul 2023 01:03:29 GMT

I tried to open a case but every time I hit submit it just goes to a blank page with the little restart icon. I've tried a bunch of different browsers on multiple computers but it doesn't work anywhere. I've also attempted many other contact methods like email and the general question form and can send to the sales team.

Re: Splunk Support Help

yeasuh — Mon, 10 Jul 2023 18:16:55 GMT

Hello- My name is Yeasuh Ha and a Community Specialist for Splunk!

So sorry to hear about this- I've just sent you a DM that we're looking into this.

Thanks for your patience!