topic Re: new splunk user accounts failing - US export compliance requirements in Splunk Enterprise https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/627761#M15173 <P>Have your team mates called the phone number as instructed?&nbsp; What was the result?</P> Fri, 20 Jan 2023 13:53:15 GMT richgalloway 2023-01-20T13:53:15Z Why are new splunk user accounts failing due to US export compliance requirements? https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/627751#M15172 <P>Hi..&nbsp;</P> <P>I have suggested some of my new team mates to open a splunk user account(for free splunk trainings and to login to splunk community as well)</P> <P>but when my team mates are trying to use gmail id to register for a splunk user account, they get error as:</P> <P>Due to US export compliance requirements, Splunk has suspended your access. (my team mates are facing this issue around for a more than a month period and even just now.)</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MicrosoftTeams-image.png" style="width: 999px;"><img src="https://community.splunk.com/t5/image/serverpage/image-id/23468i69311945F092992E/image-size/large?v=v2&amp;px=999" role="button" title="MicrosoftTeams-image.png" alt="MicrosoftTeams-image.png" /></span></P> <P>Any ideas/suggestions please.&nbsp;</P> Tue, 24 Jan 2023 16:13:25 GMT https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/627751#M15172 inventsekar 2023-01-24T16:13:25Z Re: new splunk user accounts failing - US export compliance requirements https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/627761#M15173 <P>Have your team mates called the phone number as instructed?&nbsp; What was the result?</P> Fri, 20 Jan 2023 13:53:15 GMT https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/627761#M15173 richgalloway 2023-01-20T13:53:15Z Re: new splunk user accounts failing - US export compliance requirements https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/628158#M15198 <P>oops... from India, we are not able to call a US number.</P><P>(international calling not enabled on our cell phones ;( )</P><P>&nbsp;</P><P>Hi Splunk Employees,</P><P>Could you please suggest them to use an email address instead of the calling US number please. thanks.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 24 Jan 2023 15:41:10 GMT https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/628158#M15198 inventsekar 2023-01-24T15:41:10Z Re: new splunk user accounts failing - US export compliance requirements https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/628188#M15202 <P>Splunk Support has a local number in India:&nbsp;<STRONG>in-country toll free:<SPAN>&nbsp;</SPAN></STRONG><SPAN>000.800.040.3186</SPAN></P> Tue, 24 Jan 2023 18:49:03 GMT https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/628188#M15202 richgalloway 2023-01-24T18:49:03Z Re: Why are new splunk user accounts failing due to US export compliance requirements? https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/628191#M15203 <P>Hi&nbsp;<a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/80737">@inventsekar</a>&nbsp;</P> <P>&nbsp;</P> <P>I just private messaged you. Please get back to me.</P> <P>&nbsp;</P> <P>Thanks</P> Tue, 24 Jan 2023 18:56:04 GMT https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/628191#M15203 Anam 2023-01-24T18:56:04Z Re: Why are new splunk user accounts failing due to US export compliance requirements? https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/630207#M15349 <P>I faced the same problem too. I am from Malaysia. The number is not in service to me. May I get assistance, please?</P> Thu, 09 Feb 2023 03:02:03 GMT https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/630207#M15349 sccheah82 2023-02-09T03:02:03Z Re: Why are new splunk user accounts failing due to US export compliance requirements? https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/630714#M15400 <P>Hi&nbsp;<a href="https://community.splunk.com/t5/user/viewprofilepage/user-id/80737">@inventsekar</a>&nbsp;</P> <P>Were you able to call the support number and get the user cleared? If not, please let me know.</P> <P>Thanks</P> Mon, 13 Feb 2023 22:06:27 GMT https://community.splunk.com/t5/Splunk-Enterprise/Why-are-new-splunk-user-accounts-failing-due-to-US-export/m-p/630714#M15400 Anam 2023-02-13T22:06:27Z