topic Re: Cannot access splunk cloud trial in Splunk Cloud Platform

Cannot access splunk cloud trial

Rix — Fri, 23 Jan 2026 09:45:59 GMT

I pressed the start trial button and no email recieved.already checked the spam folder.

When i view the trial list page,the trial present but i cannot press the access instance button.

Re: Cannot access splunk cloud trial

livehybrid — Fri, 23 Jan 2026 10:49:59 GMT

Your cloud stack might take a couple of hours to be built and provisioned - Please check back on the portal and/or emails in a couple of hours to see if it appears. Once it is ready the "Access Instance" button should be clickable.

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Re: Cannot access splunk cloud trial

Rix — Fri, 23 Jan 2026 13:54:12 GMT

Thank you for reply.I have already waiting for 24 hours

and also try reset password,still no mail recieved, that's wired.

Re: Cannot access splunk cloud trial

Rix — Mon, 26 Jan 2026 06:51:37 GMT

4 days passed and still no mail and cannot access to instance.

Re: Cannot access splunk cloud trial

Rix — Mon, 26 Jan 2026 10:03:51 GMT

Okay,after 4 days waiting,I click the reset password button and this time it works.

Recieved my cloud portal link and username and password.(still the access instance button is gray)

I finally can access the cloud platform now.Thanks @livehybrid for answer my question.