topic Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed') in Splunk Cloud Platform

Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

gcoffeycs — Tue, 24 Nov 2020 06:52:35 GMT

I started my trial on May 21st and all was fine until I tried to log in today May 26th; it won't accept the admin creds & other user accounts are also unable to login.

The only error returned is 'Login Failed'. I'm unable to raise a support ticket, not entitled & the accounts team told me to post here, not great.

I have checked the logs for the universal forwarders and they have stopped sending data, the Splunk Cloud instance is refusing the connection (assuming the UF credentials have changed).

There seems to be nothing I can do, I can't request a new instance; not really a great customer experience.

Any help or pointers with how to resolve this (or who to contact) would be appreciated.

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

brreeves_splunk — Thu, 28 May 2020 03:43:35 GMT

@gcoffeycs,

Brenden here, Manager for the Splunk>Cloud Network Operations Center in AMER.

I'm sorry to hear you ran into some issues with your trial instance. In an attempt to make the automation and experience around the trials better, and provide you with a trial on the latest platforms and technologies we've put into Splunk>Cloud, we missed a trial-configuration piece that caused this. We have now remediated the service and you should be able to use the service as intended. If you still cannot log in, we have confirmed that new instances have the fix in place, so you can sign up with another email address and should be all good to go. If you have trouble doing this, feel free to reply and I'll get you taken care of.

With regard to the lack of Support on Trials, we are exploring options for this, and are aware of your discussion with the account team. I will follow up with them to make that experience better as well.

Please let me know if you have any further questions.

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

panjoyce — Thu, 02 Jul 2020 23:14:18 GMT

@brreeves_splunk Hello there - I just created an instance within the last hour and am experiencing the same issue. Would you be able to assist pls? Thank you Brenden!

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

brreeves_splunk — Mon, 06 Jul 2020 15:32:48 GMT

G'day @panjoyce ,

The original problem was an infrastructure-wide issue that has been resolved.

Were you able to log in before?
Since you posted this, have you been able to log in again?

My apologies for the delay.

-Brenden

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

Sisikon — Tue, 07 Jul 2020 20:21:59 GMT

Still have no access to the Splunk Cloud (login did not work).

Would it be possible to reset it or delete the splunk cloud to re-order it ?

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

brreeves_splunk — Tue, 07 Jul 2020 20:28:31 GMT

I've spoken to our Support Department, and if you call into our Support Line, they now have a process to work through a password reset with you. We're working on adding a self-password-reset to Trials for this issue in the future.

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

panjoyce — Fri, 07 Aug 2020 16:54:26 GMT

Hi @brreeves_splunk - yes, thank you for following up. The original Splunk cloud email was blocked so I wasn't receiving the correct credentials for Splunk Trial Cloud. I was able to log in after that was resolved.

Thanks!

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

TanmoyNandy — Fri, 02 Oct 2020 10:47:06 GMT

I am getting same login failed issues with 2 different email ids and 2 different cloud instances

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

brreeves_splunk — Mon, 05 Oct 2020 16:34:33 GMT

@TanmoyNandy ,

There is now a Forgot Password function in the GUI for you all to have an automated way to get through this. It has been tested and confirmed to work. Have you tried this process on the trials?

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

Yurii_K — Mon, 05 Oct 2020 23:34:05 GMT

Hi there!

I just created an instance of 'Splunk cloud' trial and I cannot login into it. I tried to reset the password and enter the temporary password from the email, but this also didn't work. I would appreciate it if you advise me on what shall I do next. I use Chrome browser.

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

brreeves_splunk — Tue, 06 Oct 2020 17:51:39 GMT

@Yurii_K ,

If you have used a Splunk Trial before, I'd recommend clearing cache (I have this issue with my personal instance every once in a while) and trying again, trying a non-cached browser session, or trying another browser to log into that new trial instance.

Let me know how you go,
Brenden

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

Yurii_K — Tue, 06 Oct 2020 19:59:33 GMT

Hi @brreeves_splunk,
Thank you for the prompt reply. I tried to clean the cache of Chrome browser and even to use another browser (Microsoft Edge) to log in, but unfortunately I received the same result: 'Login failed'. Do I need to provide you with any data from my side, which can help to resolve this issue?

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

brreeves_splunk — Tue, 06 Oct 2020 21:09:14 GMT

@Yurii_K unfortunately I'm not sure how much I can help here. A sales representative should be reaching out about the Trial and you can work with them, or you can call our Support lines below for some assistance from our Customer Service group. Customer Support is a paid service, but we want you to have a great experience with Splunk, so we will do what we can to assist.

https://www.splunk.com/en_us/about-splunk/contact-us.html#tabs/tab_parsys_tabs_CustomerSupport_4

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

saimasai — Sat, 07 Nov 2020 10:00:28 GMT

Hi,

I registered last night for Splunk Enterprise Security Sandbox. Tried to login using correct credentials but it failed. Requested password reset and got temporary password but didn't work with all three browsers.

May I please know if the user to login here is admin or it is user we register on Splunk in first place? either way the authentication failed.

Kindly advise.

Regards,

Saima

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

brreeves_splunk — Mon, 09 Nov 2020 23:15:45 GMT

@saimasai the username should be provided in the email to you after you sign up. Did that combination not work?

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

saimasai — Thu, 12 Nov 2020 19:44:38 GMT

Thanks for your response.

Yes unfortunately it didn't work and the demo duration is expiring.

Regards,

Saima

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

eugene159 — Mon, 23 Nov 2020 21:43:04 GMT

I just created a trial account with cloud instance, when I click "Access Instance" a new tab opens up where I enter my credentials, but I'm getting "login failed".

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

mmz84 — Wed, 25 Nov 2020 16:08:35 GMT

Same problem here.

I´ve just started the splunk cloud trial, but I´m unable to login.

I´ve reseted the password several times from the instance menu, but the temporary passwords do not work. Tried with several browsers also, no luck.

Did anyone found the solution?

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

oberljn_ — Tue, 01 Dec 2020 19:16:49 GMT

Also same issue. On Chrome. I tried clearing cache and resetting the instance password. Still, login failed.

Re: Unable to access Splunk Trial Cloud instance, logs aren't sending data (error: 'Login Failed')

oberljn_ — Tue, 01 Dec 2020 19:26:47 GMT

Try user "sc_admin".

But to document all the things I did do before using that user:

- Reset instance password (waited more than 10m for the email).

- Cleared Chrome's cache.

Those didn't work. But once I used sc_admin and the temporary reset password, it prompted me for a new password and was in!