topic splunkcloud SSL errors in Splunk Cloud Platform

splunkcloud SSL errors

glend — Tue, 10 Sep 2024 01:42:16 GMT

Trying to use splunkcloud, I get

The connection has timed out

An error occurred during a connection to prd-p-xauy6.splunkcloud.com.

Seems to be an SSL cert error because of strict checking. Is there a solution?

Re: splunkcloud SSL errors

tej57 — Tue, 10 Sep 2024 07:44:30 GMT

Can you share more details on which port you're trying to access?

Re: splunkcloud SSL errors

PickleRick — Tue, 10 Sep 2024 08:04:38 GMT

"Connection timed out" is _not_ a SSL error. It usually signals network-level problems or attempts to connect to a wrong destination.

Please share more details - are we talking about a trial instance or a full paid one? Where are you trying to connect to (which port(s))? Are you connecting from home, from work, somewhere else? Do you have any network restrictions in that environment?

Re: splunkcloud SSL errors

glend — Tue, 10 Sep 2024 11:30:45 GMT

The URL is https://prd-p-xauy6.splunkcloud.com. Previously my browser (firefox) said it was an issue with an untrusted SSL cert. No network issues that I know about, port 443. This was a cloud trial.

Re: splunkcloud SSL errors

PickleRick — Tue, 10 Sep 2024 18:27:15 GMT

Yes, trial instances do use self-signed certs. That's normal. If you buy a normal paid service you get certs from a well-known CA.

And if you say "was" does it mean your trial has ended? That would mean that the environment has been turned off so tnere is nothing to connect to. So the connection timeout is a normal situation.