topic Re: Genesys cloud logs into SPlunk in Splunk Cloud Platform

Genesys cloud logs into SPlunk

abhi04 — Wed, 03 Apr 2024 15:59:17 GMT

Hi team, I am following the below instructions to bring Genesys cloud logs in to splunk

https://splunkbase.splunk.com/app/6552

Under the details and intsallation instruction of the app, I cant find the configuration and it also did not prompted me for the input configuration

Re: Genesys cloud logs into SPlunk

marnall — Sat, 13 Apr 2024 06:50:29 GMT

The installation instructions for this app seem to refer to a "TA_genesys_cloud" app, while this app is named "genesys_cloud_app". However there does not seem to be a TA for genesys cloud in Splunkbase. There are .SPL files in the source github repo at https://github.com/SplunkBAUG/CCA though. Perhaps those are worth looking at.

EDIT: Note that you should be cautious of .SPL files that are hosted on third party sites. SPL files that are hosted on SplunkBase go through an inspection process, whereas you're on your own if you install files from third-party sources. I recommend inspecting the contents of the file and determining how it works before installing it in your Splunk environment.

Re: Genesys cloud logs into SPlunk

abhi04 — Fri, 12 Apr 2024 17:50:45 GMT

@marnall Is this something that I can reach to Splunk support? Do they provide support on these type of queries?

Re: Genesys cloud logs into SPlunk

marnall — Fri, 12 Apr 2024 19:00:14 GMT

Unfortunately not, as this app is "Not Supported" (as seen on the splunkbase page), so Splunk support can't help you with fixing the app.

If you are using Splunk cloud and would like assistance with managing apps on Splunk Cloud, then Splunk support can probably help with getting the app onto your cloud instance.